Madison Bissett
Kirkersville,OH
Summary
Results-driven professional with strong skills in communication, conflict resolution, and time management. Successfully managed daily store operations, trained employees, and resolved customer inquiries to boost satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
Kirkersville, OH
09.2025 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and maintaining a clean environment.
- Trained new employees on store policies and customer service best practices.
- Organized stock and ensured product availability to support efficient inventory management.
- Maintained visual merchandising standards to enhance product presentation and appeal.
- Resolved customer inquiries and issues to enhance satisfaction and foster loyalty.
- Monitored cash registers and processed transactions with accuracy and efficiency.
- Participated in conducting regular inventory counts to maintain accurate stock levels.
- Collaborated with team members to achieve store goals and improve workflow efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted walk-throughs and directed team members to address issues affecting store appearance and professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
Crew Member
McDonald's
New Albany, OH
07.2024 - 09.2025
- Prepared and assembled food orders according to company standards.
- Delivered friendly and attentive customer service, contributing to a welcoming dining experience.
- Addressed customer complaints promptly and professionally, enhancing guest satisfaction.
- Processed cash transactions accurately at front counter, ensuring efficient service.
- Maintained cleanliness and organization of dining and kitchen areas.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Operated kitchen equipment, ensuring proper food safety procedures.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Deli Associate
Pilot Flying J Travel Center
Hebron, OH
05.2024 - 07.2024
- Prepared deli products according to company standards and customer requests.
- Coordinated with team members to deliver prompt service during peak hours, enhancing customer satisfaction.
- Stocked shelves and ensured proper rotation of deli items for freshness.
- Monitored and upheld health and safety regulations in food handling, ensuring a safe environment for customers and staff.
- Maintained cleanliness of work areas by sanitizing surfaces, equipment, and floors, supporting a hygienic deli environment.
- Checked expiration dates on packaged goods before placing them on display.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Stocking/Customer Greeter
Walmart
Heath, OH
01.2024 - 05.2024
- Greeted customers warmly upon entry to enhance shopping experience.
- Guided customers with inquiries, ensuring timely assistance and directing them to appropriate departments.
- Assisted customers in locating items and answering product-related questions.
- Maintained cleanliness and organization of the greeting area for positive impressions.
- Oversaw store entrance, maintaining safety protocols and ensuring compliance with store policies.
- Stocked shelves with merchandise according to store layout and inventory guidelines.
- Streamlined stockroom organization, enhancing product accessibility and improving overall efficiency.
Education
High School Diploma -
Penn Foster
Online06-2026
Skills
- Inventory management
- Sales strategies
- Visual merchandising
- Cash handling
- Customer service
- Employee training
- Team leadership
- Time management
- Communication skills
Certification
- Food Safety
Timeline
Assistant Store Manager
Dollar General
09.2025 - Current
Crew Member
McDonald's
07.2024 - 09.2025
Deli Associate
Pilot Flying J Travel Center
05.2024 - 07.2024
Stocking/Customer Greeter
Walmart
01.2024 - 05.2024
High School Diploma -
Penn Foster