Madison Bourke
Laguna Hills,CA
Summary
Diligent Behavioral Health Technician well-versed in evaluating behavioral and physical needs of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Beachview Recovery
09.2023 - Current
- Facilitated group, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Transported and supervised clients on outings and at AA meetings.
- Performed client intake procedures according to internal standards for new admissions.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Account Executive
Nexsun Laboratories
11.2022 - 06.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Supported client acquisition strategies with pipeline management, lead generation, and lead qualification
- Engaged with customers to effectively build rapport and create a positive impression of the business
- Stayed current on company offerings and industry trends
- Contributed to event marketing, sales and brand promotion
- Analyzed customer feedback and identified areas for improvement
- Addressed customer queries and complaints with prompt and professional responses
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals
- Developed procedures and protocols to reduce market barriers to entry for pharmacogenomic testing.
Clinical Sales Trainee
InnovativeGx Laboratories
03.2022 - 11.2022
- Supported client acquisition strategies with pipeline management and lead qualification
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Science - Pre-Medicine
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.2020
Skills
- Group facilitation
- Conflict Resolution
- Mental Health Support
- Multicultural Competence
- Rounds management
- Substance abuse experience
- Behavior Modification Techniques
- Crisis Intervention
- Suicide Prevention
- Emergency Response
- Co-occurring disorders knowledge
- Safety Management
- Recovery-oriented approach
- Housekeeping skills
- Client Transportation
References
- Jason Gann, (949) 212-2008
- Whitney Meeder, (231) 330-0956
- Heather Lamb, (949) 322-6356
Certification
RADT
Timeline
Behavioral Health Technician
Beachview Recovery
09.2023 - Current
Account Executive
Nexsun Laboratories
11.2022 - 06.2023
Clinical Sales Trainee
InnovativeGx Laboratories
03.2022 - 11.2022
Bachelor of Science - Pre-Medicine
California Polytechnic State University-San Luis Obispo
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