Madison Brewer
Summary
Skilled Studio Lead with dedication to partnering with coworkers to promote engaged, empowering, studio culture. Drives company growth through friendly customer service, mentoring and training team members, and dedication to conflict resolution. Energetic professional capable of managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Studio Lead
Club Pilates
06.2022 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Server
WindCrest Erickson Living
11.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Crew Member
Dairy Queen
04.2019 - 08.2019
- Proven capacity to efficiently manage multiple orders concurrently while maintaining exceptional quality standards.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Garden Associate
K&K Gardens
08.2017 - 04.2019
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Psychology
Colorado State University
Fort CollinsHigh School Diploma -
Heritage High School
05.2022
Skills
- Customer Focus
- Attention to Detail
- Training and coaching
- Teamwork and Communication
- Strong Work Ethic
- Punctual and Dependable
- Critical Thinking
- Leadership Abilities
- Attention to Detail
- Creativity & Innovation
Timeline
Studio Lead
Club Pilates
06.2022 - Current
Server
WindCrest Erickson Living
11.2019 - 06.2021
Crew Member
Dairy Queen
04.2019 - 08.2019
Garden Associate
K&K Gardens
08.2017 - 04.2019
Bachelor of Science - Psychology
Colorado State University
High School Diploma -
Heritage High School