Amber Wood
Farmington,UT
Summary
Dynamic and results-oriented manager with over 20 years of experience in management, coordination, and planning, complemented by a robust background in customer service and education. Committed to fostering collaboration and driving results while demonstrating exceptional organizational, communication, negotiation, and multitasking abilities. Proven track record in leading teams, executing projects successfully, and thriving in fast-paced environments. Recognized for reliability, adaptability, and strong organizational skills that ensure seamless operations and achievement of collective goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Group Fitness and STUDIO Team Lead
VASA Fitness
12.2023 - Current
- Oversaw and directed all group fitness operations to enhance program effectiveness.
- Supervised and coordinated the scheduling and performance management of a team of over 40 fitness instructors, focusing on enhancing class quality.
- Executed recruitment and selection processes to orient and train employees, ensuring a skilled workforce.
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Led team in implementing fitness programs, enhancing member engagement and retention.
- Fostered a positive team environment, promoting collaboration and communication among staff.
- Analyzed member feedback to drive improvements in service offerings and facility management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
National Event Manager
Spotlight Events
12.2023 - Current
- Directed all operational aspects of national dance competitions during traveling weekends.
- Coordinated logistics for large-scale dance competitions, ensuring seamless event execution.
- Enhanced attendee satisfaction by gathering feedback and implementing improvements in event operations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Maintain staff/studio relations during the course of the competition weekend
- Maintain show weekend operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Seasonal Part Time from January-May
Dance Teacher / Fitness Trainer / Personal Trainer
Multiple Facilities
09.1997 - Current
- Facilitated various dance and fitness programs to enhance physical well-being and artistic expression in students and clients statewide.
- Developed comprehensive dance curricula tailored to diverse student needs and skill levels.
- Fostered a positive learning environment through effective classroom management techniques.
- Organized and led annual dance recitals, showcasing student progress and creativity.
- Evaluated student performance to formulate individualized improvement plans for each dancer.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
Store Manager
Tilly's World of Jeans
08.2022 - 11.2023
- Coordinated all aspects of daily operations, focusing on optimizing team performance and service delivery.
- Supervised and coordinated performance management processes for a 60+ member team, including leadership of 4 assistant managers.
- Executed strategies to recruit, select, orient, and train employees to enhance team performance.
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Managed inventory levels, implementing strategies to reduce stock discrepancies.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Shift Lead
Starbucks
05.2019 - 08.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on company standards and procedures.
- Optimized workflow processes to enhance customer satisfaction and team productivity.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer complaints promptly, fostering a positive store environment.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Group Fitness Instructor/Trainer/Program Coordinator
Jewish Community Center
04.2013 - 08.2021
- Achieved participant engagement through dynamic group fitness and private coaching classes. Specialized in strength training, kettlebells, ballet barre, and cardio dance fitness.
- Designed and delivered engaging personal training classes for small groups, focusing on individual fitness goals.
- Designed and implemented dance programs to enhance preschoolers' physical development at JCC.
- Developed and implemented diverse fitness programs for various age groups.
- Led group fitness classes, ensuring participant engagement and motivation.
National Tour Director
MOVE Dance Productions
02.2008 - 07.2013
- Evaluated and secured venues for regional dance competitions, establishing collaborative relationships with venue management and suppliers to ensure successful events.
- Managed logistics for travel team, ensuring seamless coordination of accommodations, flights, transportation, and food services.
- Directed team operations from initial setup to final takedown to ensure seamless event execution.
- Monitored and enforced timelines for show segments to maintain schedule adherence.
- Coordinated day of show operations and artist hospitality and logistics.
- Coordinated logistics for multi-city dance tours, ensuring smooth transitions and scheduling.
Dance Studio Owner
Pulse 31 Dance Studio
06.2005 - 06.2009
- Oversaw instructional team operations to ensure high-quality teaching standards and curriculum implementation.
- Streamlined scheduling processes for seven teams, ensuring optimal resource allocation and collaboration.
- Engaged with local businesses to strategically increase market presence through effective advertising on flyers and social media platforms.
- Designed and implemented strategies to promote significant advancement in student performance.
- Managed daily studio operations, ensuring smooth class schedules and maintenance.
- Mentored instructors on teaching techniques and classroom management strategies.
- Oversaw financial management, including budgeting and expense tracking processes.
- Organized annual recitals and events, facilitating performance opportunities for students.
- Increased revenue streams by offering private lessons, workshops, summer camps, and other specialized services on top of regular classes.
- Promoted positive word-of-mouth referrals by consistently delivering exceptional customer service experiences.
- Continuously updated knowledge of industry trends through participation in professional development opportunities like conferences or workshops.
Education
High School Diploma -
Alta High School
Sandy, UT06-1999
Skills
- Attention to detail
- Customer focus
- Coaching and mentoring
- Performance improvement
- Quality control
- Schedule management
- Operations management
- Employee evaluation
- Relationship building
Certification
- CGFI - Certified Group Fitness Instructor - Athletics and Fitness Association of America AFAA
- Barre and TransformHer Pilates Instructor, Barre Forte
- Bodypump, Core and Bodybalance Instructor - Les Mills
- Cycle Instructor - Fitour
- Werq Cardio Dance Fit Instructor - WERQ
- Silver Sneakers Certified
- CrossFit Cert - Expired in 2015
- Soon to be Certified Yoga Instructor - Finishing 200RYT Cert
Timeline
Group Fitness and STUDIO Team Lead
VASA Fitness
12.2023 - Current
National Event Manager
Spotlight Events
12.2023 - Current
Store Manager
Tilly's World of Jeans
08.2022 - 11.2023
Store Shift Lead
Starbucks
05.2019 - 08.2022
Group Fitness Instructor/Trainer/Program Coordinator
Jewish Community Center
04.2013 - 08.2021
National Tour Director
MOVE Dance Productions
02.2008 - 07.2013
Dance Studio Owner
Pulse 31 Dance Studio
06.2005 - 06.2009
Dance Teacher / Fitness Trainer / Personal Trainer
Multiple Facilities
09.1997 - Current
High School Diploma -
Alta High School