Madison Brooks
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Also, a dedicated umpire with proven success behind home plate and in the field making calls, interacting with players, and managing games. Quick, effective decision-making skills remaining neutral without bias. Effectively mediates games with adherence to rules and regulations set forth by Elk Grove youth and high school organizations.
Overview
8
8
years of professional experience
Work History
Shift Manager
Round Table Pizza, Inc
09.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Softball Umpire
Elk Grove Girls Softball League
01.2016 - Current
- Officiated softball games to maintain standards of play and to maintain participation with established rules.
- Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
- Participated in ongoing training sessions to enhance professional development as an umpire.
- Followed umpire mechanics and positions to make accurate calls for softball competitions.
Marketing Coordinator
Midtown Endodontics
05.2022 - 08.2023
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
No Degree - Kinesiology
Grace College And Seminary
Winona Lake, INNo Degree - Math And Science
Folsom Lake College
Folsom, CA05.2025
High School Diploma -
Franklin High School
Elk Grove, CA05.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Schedule oversight
- Critical Thinking
- Assigning Work
Timeline
Shift Manager
Round Table Pizza, Inc
09.2023 - Current
Marketing Coordinator
Midtown Endodontics
05.2022 - 08.2023
Softball Umpire
Elk Grove Girls Softball League
01.2016 - Current
No Degree - Kinesiology
Grace College And Seminary
No Degree - Math And Science
Folsom Lake College
High School Diploma -
Franklin High School