Madison Brown
8753 Kauai Ct, Tampa, FL 33614, USA
Summary
Dynamic professional with extensive experience in customer service and employee management at Fumo @ East Fletcher, as well as other sister stores. Proven track record in enhancing store operations and sales promotions. Skilled in task delegation and policy enforcement, ensuring compliance and efficiency. Recognized for consultative and consistent sales approach, driving customer engagement and satisfaction. Achieved a noticeable increase in sales through strategic merchandise, planning, and customer recommendation.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Smoke Shop Manager- Opener and Closer
Fumo @ East Fletcher
- Trusted with store keys and full responsibility for independent opening and closing procedures
- Managed daily operations solo, including customer service, sales, and maintaining a smooth workflow
- Demonstrated strong reliability and accountability while working without direct supervision or backup support
- Handled product knowledge, guest questions, and transactions confidently in a fast-paced retail environment
- Maintained store organization, compliance, and a professional shopping experience throughout each shift
- Assigned shifts that complimented employees schedules , and managed day to day operations (delivery’s, inventory, customer complaints , etc.)
Lifeguard/ Front Desk
Hillsborough County Parks and Recreation
- Monitored pools for safety, enforcing rules to prevent accidents and ensure guest compliance.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety drills and training sessions to maintain readiness for emergency situations.
- Assisted in maintaining cleanliness and organization of pool facilities to enhance guest experience.
- Collaborated with team members to develop effective communication strategies during peak hours.
- Mentored junior lifeguards, fostering a culture of teamwork and safety awareness among staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Nanny
Care.com Inc
01.2020 - Current
- Provided attentive childcare, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities, promoting cognitive and social development among children.
- Communicated effectively with parents regarding daily activities and child progress.
- Maintained organized schedules for meals, naps, and playtime to foster routine.
- Assisted children with homework, encouraging academic growth and problem-solving skills.
- Implemented positive discipline strategies to guide behavior and enhance emotional resilience.
DoorDash
DoorDash
Tampa
07.2025 - 12.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
Recreation Manager
Tampa Bay Parks and Rec
07.2024 - 12.2025
- Developed and implemented recreational programs for community engagement.
- Managed scheduling and operations of facilities to ensure smooth service delivery.
- Collaborated with local organizations to enhance program offerings and partnerships.
- Trained and supervised staff in customer service protocols and safety procedures.
- Adapted quickly to changing needs, high traffic periods, and diverse guest groups
Seasonal Bartender
Bush Gardens
05.2024 - 12.2025
- Learned cocktail preparation techniques and bar safety protocols.
- Learned maintaining cleanliness and organization of a bar area.
- Provided excellent customer service, addressing patron inquiries and needs
- Assisting guests in navigating and upselling a lengthy menu.
- Keeping calm under extreme demand.
Smoke Shop Employee
Sam’s Smoke Shop
Tampa, FL
04.2024 - 07.2025
- Trusted with store keys and full responsibility for independent opening and closing procedures
- Managed daily operations solo, including customer service, sales, and maintaining a smooth workflow
- Demonstrated strong reliability and accountability while working without direct supervision or backup support
- Handled product knowledge, guest questions, and transactions confidently in a fast-paced retail environment
- Maintained store organization, compliance, and a professional shopping experience throughout each shift
Waitress
Buffalo Wild Wings
09.2023 - 12.2024
- Provided excellent customer service in high-volume dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Assistant Daycare Teacher
CDC
02.2021 - 09.2022
- Supported lead teachers in providing a safe, structured, and nurturing classroom environment
- Assisted with daily routines including meals, nap time, learning activities, and behavior guidance
- Helped supervise groups of children while maintaining strong attention to safety and developmental needs
- Communicated professionally with staff and parents to support each child’s progress
- Demonstrated patience, adaptability, and reliability in a fast-paced childcare setting
Education
High School Diploma - Honors
Brooks De Bartalo Collegiate High School
Tampa, FLSkills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Customer engagement
- Task delegation
- Merchandise planning
- Sales promotions
- Policy enforcement
- Store operations
- Sales analysis
- POS systems
- Visual merchandising
- Consultative sales
Accomplishments
Black belt in taekwondo
Certification
CPR certified with previous lifeguard and water rescue training .
Timeline
DoorDash
DoorDash
07.2025 - 12.2025
Recreation Manager
Tampa Bay Parks and Rec
07.2024 - 12.2025
Seasonal Bartender
Bush Gardens
05.2024 - 12.2025
Smoke Shop Employee
Sam’s Smoke Shop
04.2024 - 07.2025
Waitress
Buffalo Wild Wings
09.2023 - 12.2024
Assistant Daycare Teacher
CDC
02.2021 - 09.2022
Nanny
Care.com Inc
01.2020 - Current
Smoke Shop Manager- Opener and Closer
Fumo @ East Fletcher
Lifeguard/ Front Desk
Hillsborough County Parks and Recreation
High School Diploma - Honors
Brooks De Bartalo Collegiate High School