Open To Work
Hi, I’m
Madison Brown
Mesa,AZ
Work Preference
Summary
Dynamic professional with extensive experience in managing daily operations and driving high-quality customer service. Strong communicator and problem-solver, adept at identifying customer needs and fostering team collaboration to enhance performance and retention. Currently work and manage a snack shop, merchandise shop, as well as ticket sales.
Overview
3
years of professional experience
Work History
Court One Athletic ClubsTempe, AZ
Manager
12.2022 - Current
Job overview
- Led team in daily operations, ensuring high-quality customer service and adherence to facility standards.
- Developed and implemented staff training programs, enhancing employee performance and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Psychology
12.2028
University Overview
- 4.0 GPA
- Extracurricular Activities: Club Indoor Volleyball
- Earning a BS in Psychology
Valley Christian High SchoolChandler, AZ
High School Diploma
05.2025
University Overview
- 4.1 GPA
- Extracurricular Activities: Indoor Volleyball, Sand Volleyball, Coached Boys Volleyball
- National Honors Society Member
- Elected Captain of Varsity Indoor Volleyball for the 2023 and 2024 Seasons
Skills
- Customer service
- Team leadership
- Decision-making
- Relationship building
- Active listening
- Negotiation and conflict resolution
- Excellent communication
- Problem-solving
- Adaptability and flexibility
- Positive attitude
- Teamwork and collaboration
- Work prioritization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Court One Athletic Clubs
12.2022 - Current
Grand Canyon University
Bachelor of Science from Psychology
Valley Christian High School
High School Diploma