Madison Burke
Summary
Qualified Barista, Server and Customer Service oriented professional with a passion for the service industry. Talented worker recognized by peers and managers for my effective multitasking and organizational skills. Looking to apply my understanding of the customer service industry with your establishment. Dependable Service employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am looking to officially leave the restaurant scene and begin my career no matter how big or small, I have high aspirations for myself and my motivations thrive in new environments.
Overview
3
3
years of professional experience
Work History
Server
BRGR Kitchen & Bar
Prairie Village, KS
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Starbucks Barista
Starbucks
Lee's Summit, MO
09.2021 - 05.2024
- Trained new baristas
- Had professional interactions with customers, peers, and partners, which aided in the development of clear communication and active listening skills.
- Improved overall productivity and efficiency by training new baristas on bar
- Taught effective ways to communicate with customers.
- Created memorable moments for customers, giving them a reason to come back to our store.
- Constructed drinks to standard, considering quality and efficiency, meeting customers expectations
- Unloaded large shipments
- Closed down the line and followed the closing checklist, meeting Starbucks standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server~Hostess~Busser~Expo~Runner
Jack Stack Barbecue
Lee's Summit, MO
02.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Business Administration -
Arizona State University
Tempe, AZHigh School -
Lee's Summit North High School
Lee's Summit, MO05.2022
Skills
- Self-motivated
- Strong verbal communication
- Multi-tasking
- Skilled in customer service
- Attention to detail
- Time management
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Sales Techniques
- Reliability
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
- Continuous Improvement
- Teamwork and Collaboration
Timeline
Server
BRGR Kitchen & Bar
11.2023 - Current
Starbucks Barista
Starbucks
09.2021 - 05.2024
Server~Hostess~Busser~Expo~Runner
Jack Stack Barbecue
02.2021 - 08.2023
Business Administration -
Arizona State University
High School -
Lee's Summit North High School