Madison Burns
Pinehurst,ID
Summary
Proactive Legal Assistant and Barista with extensive experience in client communication, legal document preparation, and customer service. Skilled in scheduling, Microsoft Office, file organization, and maintaining confidentiality. Known for improving client satisfaction and promoting a positive team environment, bringing strong organizational and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Legal Assistant
Schwartz Law
01.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Barista
Brewed Awakening
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associates - Paralegal
North Idaho College
Coeur D'Alene, ID05.2025
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Client Communication
- Legal Research
- Document drafting
- Document filing
- Client service and support
Timeline
Legal Assistant
Schwartz Law
01.2023 - Current
Barista
Brewed Awakening
08.2021 - Current
Associates - Paralegal
North Idaho College
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