Madison Burton
Hamilton,OH
Summary
Detail-oriented health care Professional experienced in insurance verification, patient registration, and documentation accuracy. Improved authorization workflow accuracy by coordinating with clinical staff to resolve documentation discrepancies, while ensuring compliance with HIPAA regulations. Delivered exceptional customer service by supporting patients and families, and maintained billing standards through thorough reviews of physician orders and insurance requirements.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Virtual Safety Coordinator
Mercy Health
01.2024 - Current
- Coordinated with clinical staff to resolve documentation discrepancies, enhancing authorization workflow accuracy.
- Maintained HIPAA-compliant documentation, facilitating clear communication across multidisciplinary teams.
- Led review of physician orders, eligibility criteria, and insurance requirements to validate documentation for services.
- Reviewed claims for coding errors and missing information, ensuring compliance with billing requirements.
Emergency Room Registrar
Mercy Health
01.2020 - 01.2024
- Coordinated insurance verification, benefits review, demographic updates, and authorization checks, ensuring accuracy in billing and claims processing.
- Ensured complete, accurate EMR documentation, while minimizing billing and registration errors.
- Delivered calm, responsive support to patients and families, enhancing their experience during high-stress situations.
Patient Registrar
Mercy Health
01.2016 - 01.2018
- Investigated and resolved registration, eligibility, and billing discrepancies, while maintaining data integrity and enhancing overall accuracy.
- Managed patient demographics, insurance information, and coverage data to ensure accurate claim submissions and minimize delays.
- Delivered courteous customer service while safeguarding PHI and ensuring adherence to compliance requirements.
Education
High School Diploma -
Greater Ohio Virtual School
08.2011 - 05.2014
Skills
- EMR and EHR management
- Eligibility verification
- Claim validation
- Documentation accuracy
- Maintained HIPAA-compliant practices across daily operations
- Case analysis
- Medical terminology application
- Grievance coordination
- Microsoft Office
- Critical thinking
- Team collaboration
- Customer service excellence
- Authorization review
Timeline
Virtual Safety Coordinator
Mercy Health
01.2024 - Current
Emergency Room Registrar
Mercy Health
01.2020 - 01.2024
Patient Registrar
Mercy Health
01.2016 - 01.2018
High School Diploma -
Greater Ohio Virtual School
08.2011 - 05.2014