Yesenia Bernal
Summary
Detail-oriented medical receptionist skilled in customer service, time management, and medical billing. Committed to enhancing patient experiences through effective scheduling and insurance verification.
Overview
4
4
years of professional experience
Work History
Medical Receptionist/Billing Assistant
Bold City Dermatology
Saint Augustine, FL
02.2024 - Current
- Coordinated insurance verification processes, ensuring accuracy of patient information.
- Coordinated insurance verification processes, to ensure accuracy of patient information.
- Maintained electronic health record systems, to ensure data integrity and compliance.
- Trained new staff on office protocols and software systems to ensure efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Security Forces Specialist
Air Force Reserves
San Antonio, TX
05.2024 - 02.2025
- Coordinated security operations during high-profile events, maintaining situational awareness and control.
- Led training sessions for new recruits on security measures and emergency response procedures.
- Conducted security assessments to identify vulnerabilities and enhance operational readiness.
- Ensured a secure environment by effectively managing access control systems and monitoring visitor logs.
Crew Trainer
Whatabuger
Saint Augustine, FL
12.2022 - 02.2024
- Conducted training sessions to improve team performance and service quality.
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with safety protocols and sanitation guidelines during shifts.
- Assisted in managing inventory levels, maintaining stock accuracy, and minimizing waste.
- Monitored crew performance, providing feedback to promote continuous improvement.
- Facilitated communication between crew members and management to address operational challenges.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
Concessions Worker/Theatre Usher
Cinemark
Berea, KY
04.2022 - 12.2022
- Provided exceptional customer service during high-volume events.
- Operated point-of-sale systems efficiently to process transactions.
- Maintained cleanliness and organization of concession stands and equipment.
- Assisted in inventory management by restocking supplies.
- Handled cash and managed financial transactions accurately and responsibly.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Education
High School Diploma -
Tocoi Creek High School
Saint Augustine, FLSkills
- Appointment scheduling
- Medical billing
- Insurance verification
- EMR / EHR
- Medical terminology
- Front desk operations
- EMR EHR management
- Patient callbacks
- Patient interaction
- Interpersonal communication
- Collaboration and teamwork
- Health record management
Timeline
Security Forces Specialist
Air Force Reserves
05.2024 - 02.2025
Medical Receptionist/Billing Assistant
Bold City Dermatology
02.2024 - Current
Crew Trainer
Whatabuger
12.2022 - 02.2024
Concessions Worker/Theatre Usher
Cinemark
04.2022 - 12.2022
High School Diploma -
Tocoi Creek High School