Summary
Overview
Work History
Education
Skills
Writing, Reading, Editing
Timeline
Generic

Madison Byrd

Springfield,OH

Summary

Responsible bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction. Maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution. Takes inventories and stocks shelves per store schedule. Offers strong interpersonal and task prioritization skills.

Overview

6
6
years of professional experience

Work History

Bookseller

Barnes & Noble
09.2021 - Current
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with locating books and other materials in store.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Collaborated with other staff to support smooth daily operations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Established strong relationships with customers to encourage repeat business.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed and implemented creative strategies to improve customer satisfaction.
  • Implemented new procedures and policies to improve store operations.
  • Researched and ordered new titles to maintain updated store selection.
  • Managed efficient cash register operations.

Hostess

Cracker Barrell Old Country Store
02.2019 - 09.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Education

Associate of Arts - Arts

Eastern Gateway Community College
Steubenville, OH
12.2023

Skills

  • Meeting Sales Goals
  • Available Nights, Weekends and Holidays
  • Speech Clarity
  • Building Customer Loyalty
  • Hospitality and Accommodation
  • Lead Conversion
  • Book Signing Events
  • Children's Books
  • Corrective Actions
  • Product Recommendations
  • Excellent Written and Verbal Communication
  • Rewards Programs

Writing, Reading, Editing

I have been reading and writing since I was very young and I would love to integrate this hobby into a career in editing and publishing. I have plans to someday be a published author, and I hope that becoming a Copy Editor will teach me more about to literature world and help me acquire necessary skills for being successful with my goal. 

Timeline

Bookseller

Barnes & Noble
09.2021 - Current

Hostess

Cracker Barrell Old Country Store
02.2019 - 09.2021

Associate of Arts - Arts

Eastern Gateway Community College

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Madison Byrd