Makayla Jones
Portsmouth,VA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Bookseller
Barnes And Noble College
Norfolk , VA
01.2022 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Work Study Student
Norfolk State University
Norfolk , VA
09.2020 - 07.2021
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Performed choreographed songs and dances with precision and enthusiasm.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Used sewing machines to execute simple alterations and repairs on clothing.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Bachelor of Science - Mass Communications
Norfolk State University
Norfolk, VA12.2023
High School Diploma -
I.C. Norcom High School
Portsmouth, VA06.2019
Skills
- Computer Proficiency and Microsoft Office
- Persuasive Selling
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Engaging with Diverse Customers
- Ability to Lift 40 Pounds
- Merchandise Recommendations
- Cash Register Operations
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Merchandising and Display
- Safety and Cleanliness Standards
Interior Design, Dancing, Singing
On my down times, I love to clean the house and set the house all nice especially by color. I love putting themes together like bedrooms, kitchens, bathrooms, and living rooms. I also love to put on songs and dance and just feel free. The same goes for singing.
Timeline
Bookseller
Barnes And Noble College
01.2022 - Current
Work Study Student
Norfolk State University
09.2020 - 07.2021
Bachelor of Science - Mass Communications
Norfolk State University
High School Diploma -
I.C. Norcom High School
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