Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Caprarotta

Lubbock,TX

Summary

Developed skills in fast-paced, technical environment, specializing in network monitoring and problem resolution. Excels in troubleshooting network and implementing effective solutions. Looking to transition into new field where technical expertise and problem-solving abilities contribute to organizational success.

Overview

1
1
year of professional experience

Work History

Network Operations Specialist

JSI Telecommunications
08.2023 - Current
  • Reduced response times and minimized impact on end users.
  • Collaborated with Network Operations Center team to develop and implement network upgrades, ensuring seamless integration.
  • Trained junior team members on best practices in network operations, aiding in professional growth within the department.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Developed comprehensive documentation of network systems and procedures to facilitate knowledge sharing among team members.
  • Enhanced network performance by implementing efficient monitoring and troubleshooting strategies.

Education

BBA - Information Technology

Texas Tech University
Lubbock, TX
12-2023

Skills

  • Network monitoring
  • Network documentation
  • Ticketing systems
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Troubleshooting skills

Timeline

Network Operations Specialist

JSI Telecommunications
08.2023 - Current

BBA - Information Technology

Texas Tech University
Madison Caprarotta