Summary
Overview
Work History
Education
Skills
Teaching myself new things (Korean language)
Timeline
Generic

Madison Carter

HOPWOOD ,PA

Summary

Dynamic Crew Member Trainer from Dairy Queen Grill & Chill, adept in health and safety regulations and motivational techniques. Excelled in elevating customer satisfaction rates and staff retention through effective coaching and mentoring. Spearheaded development of comprehensive training materials, significantly enhancing team leadership and operational efficiency. Experienced Crew Trainer with 3+ years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

4
4
years of professional experience

Work History

Crew Member Trainer

Dairy Queen Grill & Chill
03.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Championed best practices in teamwork, leadership, and conflict resolution among staff members in pursuit of optimal organizational performance.
  • Enhanced team efficiency by conducting thorough crew member training sessions.
  • Developed customized training materials to accommodate diverse learning styles and needs.

Education

High School Diploma -

Albert Gallatin Area Senior High School
Uniontown, PA
06.2023

Skills

  • Motivational Techniques
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Customer Service
  • Team Leadership
  • Active Listening
  • Complaint resolution

Teaching myself new things (Korean language)

In the middle of 2020 i wanted to start teaching myself a new language. This is because i enjoy a lot of Korean media and geography. Meaning that im teaching myself this language in order to be able to travel and possibly work in Korea. I have learned some Spanish in highschool.

Timeline

Crew Member Trainer

Dairy Queen Grill & Chill
03.2021 - Current

High School Diploma -

Albert Gallatin Area Senior High School
Madison Carter