Madison Casillo
Shrewsbury,Massachusetts
Summary
Results-driven and detail-oriented candidate with experience working in a patient-centric medical office. Organized and dependable professional and student with willingness to take on added responsibilities to meet team goals, Ability to to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
VASCULAR HEALTHCARE ADMINISTRATIVE INTERN
THE VASCULAR CARE GROUP
05.2023 - Current
- Obtain specialty and PCP referral networks to identify and process new patient referrals
- Assist in streamlining office/clinical processes, coordinate patient scheduling, and enhance the overall patient experience
- Maintain accurate collection of patient records and demographics to ensure compliance with healthcare regulations.
WAIT STAFF SUPERVISOR
SOUTHGATE AT SHREWSBURY
08.2018 - 05.2023
- Led and supervised a team of wait staff, ensuring efficient and smooth restaurant operations
- Trained 20+ new wait staff members, emphasizing customer service, menu knowledge, and service standards
- Collaborated with the management team to plan and execute special events, ensuring seamless coordination between front-of-house and kitchen staff
SALES REPRESENTATIVE
SOUTHGATE AT SHREWSBURY
06.2020 - 05.2023
- Collaborated with nursing home staff to understand residents' preferences and requirements while tailoring product offerings
- Managed inventory levels and conducted regular stock assessments
- Processed sales transactions while handling cash, credit cards, and resident accounts with a strong attention to detail
MEDICAL SCREENER (COVID)
SOUTHGATE AT SHREWSBURY
01.2020 - 08.2021
- Assist CEO to enforce rules mandated by the Executive Office of Health and Human Services
- Schedule family visitations for independent and assisted living residents
- Document positive and negative cases while ensuring proper sanitation of screening stations.
Education
BACHELOR OF SCIENCE, MARKETING (AACSB ACCREDITED) -
Coastal Carolina University, Wall College of Business
Conway, South Carolina05.2024
Skills
- Epic Systems
- Microsoft Office
- Medical Terminology
- Healthcare Compliance
- Customer Service
- Administration
- HIPAA Compliance
- Problem Solving
Organizations
Phi Sigma Sigma, Theta Beta Chapter; 1 of 150 Members
Academic Achievement Executive Board Member; 1 of 12 Members (2023 Term)
Member Success Committee Manager; 1 of 4 Members (2022 Term)
Fundraiser for American Heart Association - helped raise over $100,000
Timeline
VASCULAR HEALTHCARE ADMINISTRATIVE INTERN
THE VASCULAR CARE GROUP
05.2023 - Current
SALES REPRESENTATIVE
SOUTHGATE AT SHREWSBURY
06.2020 - 05.2023
MEDICAL SCREENER (COVID)
SOUTHGATE AT SHREWSBURY
01.2020 - 08.2021
WAIT STAFF SUPERVISOR
SOUTHGATE AT SHREWSBURY
08.2018 - 05.2023
BACHELOR OF SCIENCE, MARKETING (AACSB ACCREDITED) -
Coastal Carolina University, Wall College of Business
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