Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madison Cave

Stafford,VA

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Castiglia's Italian Restaurant
08.2021 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Trained new servers on restaurant protocols and menu knowledge for consistent service delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Crafted specialty cocktails and beverages to enhance guest experience.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Special Education Paraprofessional

Stafford County Public Schools
10.2020 - 10.2021
  • Collaborated with teachers to implement instructional strategies tailored to diverse learning needs.
  • Assisted in managing classroom behavior, fostering a positive and inclusive environment for all students.
  • Monitored student progress and provided feedback to educators on learning outcomes and challenges.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Monitored student classroom and outdoors activities to promote student safety.

Server

Bahama Breeze
12.2018 - 07.2020
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained and mentored new staff on menu offerings and service protocols.
  • Maintained cleanliness and organization of dining area to ensure guest satisfaction.
  • Collaborated with kitchen staff to deliver timely and accurate meal service.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Jared Vault
09.2018 - 01.2019
  • Seasonal Position.
  • Enhanced customer engagement through personalized service, fostering strong relationships and repeat business.
  • Executed product presentations, increasing product visibility and driving sales growth.
  • Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Crew Member

Wendy's
10.2016 - 11.2018
  • Prepared food items accurately and efficiently following safety and quality standards.
  • Collaborated with team members to ensure smooth operations during peak hours, enhancing workflow efficiency.
  • Operated kitchen equipment and tools, maintaining cleanliness and functionality for optimal performance.
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Trained new crew members on procedures, promoting adherence to company policies and best practices.

Education

High School Diploma -

North Stafford High School
Stafford, VA
06.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Sales techniques
  • Beverage preparation
  • Task prioritization
  • Teacher assistance
  • Verbal and written communication
  • Problem-solving skills
  • Multi-tasking strength

Languages

English
Spanish

Timeline

Server/Bartender

Castiglia's Italian Restaurant
08.2021 - Current

Special Education Paraprofessional

Stafford County Public Schools
10.2020 - 10.2021

Server

Bahama Breeze
12.2018 - 07.2020

Sales Associate

Jared Vault
09.2018 - 01.2019

Crew Member

Wendy's
10.2016 - 11.2018

High School Diploma -

North Stafford High School

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