Madison Caveny
Smyrna,TN
Summary
Dynamic and detail-oriented professional with extensive experience at Nashville Dentures and Implants, excelling in front desk operations and customer relations. Proven ability to enhance appointment scheduling efficiency, resulting in improved patient satisfaction. Skilled in data entry and conflict resolution, fostering positive relationships with clients and ensuring a welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Nashville Dentures and Implants
Nashville, TN
08.2024 - 03.2025
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using practice management software for optimal patient flow.
- Maintained accurate patient records in compliance with privacy regulations.
- Assisted with billing inquiries and processed payments efficiently.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Trained new reception staff on office procedures and customer service standards.
- Implemented filing system improvements for better document retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Supported company correspondence by drafting and distributing memos and emails.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Domestic Violence Victim Advocate
Nurture The Next
Nashville, TN
11.2022 - 11.2023
- Provided crisis intervention and emotional support to domestic violence survivors.
- Assisted clients in navigating legal resources and obtaining protective orders.
- Developed safety plans tailored to individual client needs and circumstances.
- Coordinated referrals to local shelters, counseling services, and community resources.
- Educated clients on their rights and available support systems in the community.
- Conducted follow-up assessments to ensure ongoing client safety and well-being.
- Collaborated with law enforcement and social service agencies to advocate for client needs.
- Promoted a culture of self-care among staff and volunteers, fostering a healthy work environment that prioritized the well-being of both clients and service providers.
- Collaborated with law enforcement and legal professionals to ensure timely and effective advocacy for domestic violence victims.
- Enhanced victim safety by providing comprehensive support services and resources.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
- Built strong relationships with local shelters, increasing the availability of safe housing options for clients in need.
- Advocated on behalf of clients during multi-disciplinary team meetings, ensuring that all relevant agencies were informed about their needs and concerns.
- Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Developed and implemented individualized treatment plans for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
Assistant Shop Manager
Rock N Pup
Nashville, TN
05.2022 - 10.2023
- Assisted in daily shop operations, ensuring a smooth workflow and excellent customer service.
- Managed inventory levels, tracking product availability and minimizing stock shortages.
- Trained team members on store policies, procedures, and customer engagement techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored cash handling processes, maintaining accuracy and compliance with financial protocols.
- Assisted in managing daily shop operations to enhance customer experience.
- Collaborated with team members to resolve customer inquiries and improve service delivery.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Monitored cash handling procedures to ensure accuracy and compliance with company standards.
- Contributed to marketing initiatives by promoting in-store events and special offers to customers.
- Evaluated staff performance and provided constructive feedback to foster professional growth within the team.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
- Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Ensured compliance with health and safety regulations through regular inspections of equipment, facilities, and staff practices.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Assisted in the planning and execution of promotional events to increase store traffic and drive sales growth.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Crisis Intervention Specialist
Centerstone
Nashville, TN
05.2021 - 08.2022
- Conducted crisis assessments to determine immediate needs and appropriate interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Implemented de-escalation techniques to manage high-stress situations effectively.
- Provided emotional support and guidance to individuals experiencing mental health crises.
- Documented client interactions and progress in electronic health records accurately.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Maintained client records to document assessment, treatment plans and progress.
Infant Teacher
Kiddie Academy Daycare
Franklin, TN
03.2018 - 08.2020
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social development.
- Fostered a nurturing environment that promoted emotional well-being and positive interactions among infants.
- Collaborated with parents to discuss child progress, behavioral issues, and developmental milestones.
- Maintained a safe and clean classroom environment in compliance with health and safety regulations.
- Monitored individual infant progress through assessments and tailored activities to meet diverse needs.
- Assisted in training new staff on classroom management techniques and daycare policies.
- Organized sensory-based activities to stimulate physical coordination and exploratory learning experiences.
- Utilized observation techniques to identify developmental delays and communicate findings to parents effectively.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
- Conducted regular observations and evaluations of infant growth, adjusting lesson plans as needed based on developmental progress.
- Improved communication skills among infants by incorporating sign language into daily routines.
- Fostered independence by encouraging self-help skills such as feeding, dressing, and toileting.
- Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Established clear expectations for infant behavior using age-appropriate boundaries.
- Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Monitored classroom to verify safe and secure environment.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Developed innovative activities to engage young children in learning process.
- Implemented age-appropriate curricula to meet needs of young learners.
- Created safe and nurturing learning environment for preschoolers.
- Incorporated music, art and literature into curriculum.
- Helped new preschool children get used to classes by giving one-on-one support.
- Assessed student progress and provided feedback on educational development.
- Supported students in developing self-esteem and self-confidence.
- Encouraged use of technology to support student learning.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Administrative support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Spreadsheet tracking
- Transcription and dictation
- Front desk operations
- Phone etiquette
- Business operations
- Reception desk management
- Positive and professional
- Multi-line telephone skills
- Microsoft office specialist certified
- Relay hearing-impaired calls
- Recordkeeping and bookkeeping
- Meticulous and organized
- Professional and polished presentation
- Calm demeanor
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Courteous and professional
- Computer proficiency
- Relationship building
- Billing and invoicing
- Visitor and customer relations
- Conflict resolution
- Documentation
Timeline
Receptionist
Nashville Dentures and Implants
08.2024 - 03.2025
Domestic Violence Victim Advocate
Nurture The Next
11.2022 - 11.2023
Assistant Shop Manager
Rock N Pup
05.2022 - 10.2023
Crisis Intervention Specialist
Centerstone
05.2021 - 08.2022
Infant Teacher
Kiddie Academy Daycare
03.2018 - 08.2020
Bachelor of Science - Psychology
Middle Tennessee State University