Madison Clapp
Ocoee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
TopGolf
Orlando, Florida
08.2020 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Manny’s Chophouse
Orlando
03.2018 - 02.2020
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Barista
Planet Smoothie
Orlando, FL
05.2017 - 08.2018
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Gate Attendant
Orange County Parks and Recreation
Orlando, FL
06.2016 - 07.2017
- Cooperated with other departments within organization to ensure smooth operations.
- Checked tickets for validity and allowed access to approved individuals.
- Monitored and controlled traffic flow at the entrance and exit gates.
- Communicated clearly with customers via telephone or in person when providing information about services or resolving problems.
- Ensured the Splash Pad was clean and sanitary (no prohibited items being brought in).
Education
Associate of Arts - Business - Marketing
Valencia College
Orlando, FLSkills
- Memory retention
- Cleanliness standards
- Guest Engagement
- Safe Food Handling
- Order Management
- Supply Restocking
- Positive and professional
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Check payment processing
- Table turnover
- Transactions and Cash Handling
- Continuous Improvement
Timeline
Server
TopGolf
08.2020 - Current
Server
Manny’s Chophouse
03.2018 - 02.2020
Barista
Planet Smoothie
05.2017 - 08.2018
Gate Attendant
Orange County Parks and Recreation
06.2016 - 07.2017
Associate of Arts - Business - Marketing
Valencia College