Madison Clarke
Philadelphia,PA
Summary
Experienced restaurant server with six years in high-volume dining and over ten years in the restaurant industry. Specializes in delivering exceptional guest experiences through outstanding service and strong rapport-building skills. Demonstrates ability to excel in fast-paced environments while prioritizing guest satisfaction and team collaboration. Proven track record of enhancing sales through tailored guest interactions and extensive culinary knowledge.
Overview
5
5
years of professional experience
Work History
Server
Sueno
Philadelphia, PA
04.2025 - Current
- Enhanced knowledge and expertise in authentic Mexican cuisine.
- Received positive feedback from first-time guests through Google Reviews and restaurant surveys.
- Communicated effectively with kitchen staff to ensure timely delivery of customer meals.
Server
Uptown Beer Garden
Philadelphia, PA
06.2024 - 01.2025
- Achieved high table turnover, averaging $2,000 to $5,000 in sales nightly.
- Perfected table-side service techniques to enhance guest satisfaction.
- Trained team members on restaurant policies and procedures to improve dining experience.
Server
Maggiano's Little Italy
Philadelphia, PA
05.2022 - 07.2024
- Mastered brand standard guest dining experience, recognized as 'The Maggiano's Way.'
- Chosen by regional management for specialized waitstaff role catering to exclusive clientele.
- Developed expertise in recommending wine-food pairings to enhance guest satisfaction.
- Trained new hires on service steps to ensure consistency and quality.
Server
Carmelo's Roman Delight
Orwigsburg, PA
01.2021 - 01.2022
- Deepened knowledge of authentic Italian cuisine.
- Organized and executed numerous large-party events and banquets successfully.
- Provided exceptional service to guests in fast-paced environments.
- Processed customer orders accurately using point-of-sale systems for efficient billing.
Education
BBA - Business Management
Temple University
Philadelphia, PABBA - Business Management
Bryn Athyn College
Bryn Athyn, PA01-2019
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA01-2018
High School Diploma -
Nativity BVM High School
Pottsville06-2018
Skills
- Operational productivity
- Team leadership
- Product marketing
- Problem-solving
- Point-of-sale systems
- Table-side service
- Wine and food pairing
- Sales maximization
- Event execution for large parties
- Effective communication
Accomplishments
Maggiano's “Above the Line” Award in Operational Excellence: February 2023
Maggiano's “Above the Line” Award in Operational Excellence: October 2023
Maggiano's “Above the Line” Award for Sale Excellence & Guest Engagement: May 2022
Timeline
Server
Sueno
04.2025 - Current
Server
Uptown Beer Garden
06.2024 - 01.2025
Server
Maggiano's Little Italy
05.2022 - 07.2024
Server
Carmelo's Roman Delight
01.2021 - 01.2022
BBA - Business Management
Temple University
BBA - Business Management
Bryn Athyn College
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
High School Diploma -
Nativity BVM High School
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