Madison Clevenger
Server
Charlotte,NC
Summary
High energy, polite, positive, and proactive person who puts an emphasis on work ethic and customer service. One who pays attention to detail and always looking to improve. Can respectively take constructive criticism and makes responsive effort to make changes for improvement. With more than 6 years of work experience, very dependable. Has never been terminated from any employment. With great recommendations, a team oriented worker who is dedicated to making every customer's or guest's experience with the company, the best one yet.
Overview
2
2
Certifications
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Maitre D'
Fahrenheit Charlotte
Charlotte, NC
12.2017 - 10.2020
- Responsibility of leading a team of men and women in front of house restaurant duties.
- Supervising duties such as making reservations, directing guests through the restaurant, taking guests requests, assisting events staff in setting up private events and taking information.
- Paying close attention to detail in the appearance of the front of house- clean walls, windows, and floors.
- Being the first and last face a guests sees when they leave the business, making sure the guest's experience is great.
- Personal responsibilities include- making schedules based on availability of staff, assisting Private Events staff in promoting and setting up events, training potential new staff, taking messages and assisting guests with what I can before the next higher up.
- Ensuring my team is performing at top notch performance and customer service.
- Using extensive OpenTable knowledge, able to bring in as many guests as possible, based on city events and business events.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Server
Fahrenheit Charlotte
Charlotte, North Carolina
10.2020 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Brooklyn Pizza Wesley Chapel
09.2014 - 07.2017
- Responsibilities include taking orders and writing tickets, delivering drinks and food, taking take-out orders over the phone, using registers, ensuring correct change for customer.
- Side work included cleaning restrooms,cleaning counters and tables, keeping front of house stocked, serving excellent customer service.
Education
Bachelor of Arts - Political Science
University Of North Carolina At Charlotte
Charlotte, NC 08.2017 - Current
Bachelor of Arts - Communication Mass Media
University Of North Carolina At Charlotte
Charlotte, NC 08.2017 - Current
Skills
High-volume dining
Bar terminology
Dining area maintenance
Table setting knowledge
Reservation coordination
Interactive communication skills
Performance improvement
MS Office Softwares
Excellent grammar
Reading comprehension
Analytical skills
Organization and Time management
Accomplishments
- Member of the International Dance Honors Society
- High School 2017 Graduate
Additional Information
- Competition Dancer for 10+ years.
- Experience in teaching dance (tap, ballet, jazz, and hiphop) from ages 6-18 years old.
- Cheerleader for 4 years.
- Great work ethic that has been instilled since an early age.
- Can provide great recommendations from stand up members of the Charlotte community.
Certification
CPR
Timeline
Server
Fahrenheit Charlotte
10.2020 - Current
Serve Safe
09-2019
CPR
12-2018
Maitre D'
Fahrenheit Charlotte
12.2017 - 10.2020
Bachelor of Arts - Political Science
University Of North Carolina At Charlotte
08.2017 - Current
Bachelor of Arts - Communication Mass Media
University Of North Carolina At Charlotte
08.2017 - Current
Waitress
Brooklyn Pizza Wesley Chapel
09.2014 - 07.2017