Antonia McMullins
Scottsdale,AZ
Summary
I am a customer-focused Maitre D' with many years of experience, building a fine dining restaurant environment that delight guests and foster loyalty. I am detail-oriented and an observant leader with exceptional communication skills and proven history of developing and retaining engaged and proficient team members. Driven to stay ahead of restaurant trends and offer superior service for guests and restaurant management.
Overview
9
9
years of professional experience
Work History
Maitre D'
Fat Ox
Scottsdale, Arizona
04.2022 - Current
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Served as liaison between front-of-house staff and management team for communication purposes.
- Organized special events such as wine tastings or holiday themed dinners.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Host/Expo
Cold Beers And Cheeseburgers
Scottsdale, Arizona
03.2021 - 04.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Stocked and restocked kitchen supplies as needed.
- Set up and performed initial prep work for soups, sauces and salads.
- Adhered to portion controls and presentation specifications.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
Sales Associate
Pink Slip Boutique
Mokena, Illinois
01.2016 - 05.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZSkills
- Team Management
- Fine-dining expertise
- Reservation Management
- Event Planning
- Hospitality and accommodation
- High-volume dining
- Phone Etiquette
- Positive and professional
- Guest Relations
Timeline
Maitre D'
Fat Ox
04.2022 - Current
Host/Expo
Cold Beers And Cheeseburgers
03.2021 - 04.2022
Sales Associate
Pink Slip Boutique
01.2016 - 05.2019
Some College (No Degree) - Entrepreneurial Studies
Grand Canyon University