Shakarie Dauley
The Setai Hotel
MIAMI,FL
11
years of professional experience
Polished Hospitality Leader experienced in guest relations and service coordination. Delivered exceptional guest experiences through clear communication and strong leadership. Supported efficient front-of-house operations while managing reservation systems and training staff to excel during high-volume periods. Results-driven Maitre D' with 7+ years of hospitality experience. Skilled in managing VIP arrivals, walk-in seating, and host stand operations. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Maitre D'
5 Years 8 Months- Managed dining room flow, prioritizing reservations, VIP arrivals, and walk-in seating to maintain seamless guest experience.
- Supervised front-of-house team, directing pacing, section balance, and guest communication throughout service.
- Coordinated host stand operations, confirming reservation details and optimizing table assignments for service efficiency.
- Greeted guests with polished hospitality, setting service expectations and resolving seating concerns promptly.
- Trained host staff on reservation etiquette, guest recovery, and professional phone and arrival handling.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
In-Room Dining Order Taker
2 Years 6 Months- Answered in-room dining calls and captured guest orders with accuracy and urgency.
- Coordinated menu modifications, allergies, and special requests with kitchen staff.
- Reconfirmed delivery details with service staff to support timely guestroom service.
- Entered orders into POS systems and verified charges against guest folios.
- Resolved guest concerns professionally while maintaining luxury service standards.
- Trained new order takers on call handling, menu knowledge, and system procedures.
- Increased repeat business by building rapport with guests through friendly and professional interactions.
Hairstylist
3 Years 5 Months- Executed precision cuts, coloring, and styling using salon techniques and professional tools.
- Consulted clients to assess hair goals, texture, and maintenance needs.
- Recommended retail products and home-care routines tailored to client hair conditions.
- Maintained sanitation standards for tools, stations, and shared workspaces.
- Built repeat business through consistent service quality and client satisfaction.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Education
Bachelor of Arts - Sociology
Cosmetology License - Cosmetology
High School Diploma
Skills
Verbal communication
Food safety compliance
Table allocation
Menu design
Event coordination
Reservation optimization
Team management
Strong leadership
Multitasking Abilities
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Team leadership
Timeline
Maitre D'
The Setai Hotel
02.2021 - CurrentRead More
In-Room Dining Order Taker
The Setai Hotel
02.2019 - 08.2021Read More
Hairstylist
the Changing Room
05.2015 - 10.2018Read More
Sheridan Technical College
Cosmetology License from Cosmetology
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St. John's University
Bachelor of Arts from Sociology
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St Thomas Aquinas High School
High School Diploma
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