Summary
Overview
Work History
Education
Skills
Timeline
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Elene Shavgulidze

Brooklyn,NY

Summary

Elene Shavgulidze

  • Age: 21
  • Professional Background: Extensive experience working in both high-volume and fine dining restaurants across Europe and New York City.
  • Education: Holds a high school diploma and a Bachelor's degree from Caucasus University. Currently pursuing studies in another faculty in New York City.
  • Language Proficiency: Fluent in English, Georgian, and Russian. Proficient in conversational Spanish and Turkish.
  • Attributes: Known for being hardworking and highly responsible, consistently striving to perform at the highest level.


Overview

3
3
years of professional experience

Work History

Maitre D'

Indian Accent
10.2023 - 03.2024
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.

Maitre D'

Stamba Restaurant
01.2021 - 06.2023
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.

Server Captain

Burger Bar
09.2021 - 01.2022
  • Enhanced customer satisfaction by delivering exceptional service and timely assistance.
  • Managed server team for efficient table coverage and optimal dining experience.
  • Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
  • Trained new servers on restaurant procedures, menu items, and customer service standards.
  • Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
  • Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.

Education

Bachelor of Science - Multimedia Programming And Design

Borough of Manhattan Community College of The City University of New York
New York, NY
09.2025

Bachelor of Arts - International Affairs And Diplomacy

Caucasus University
Georgia, Tbilisi
09.2023

High School Diploma -

53-Ivane Javakhishvilii High School
Georgia, Tbilisi
05.2021

Skills

  • Exceptional communication
  • Team Management
  • Reservation Management
  • Fine-dining expertise
  • Table allocation
  • Guest Engagement
  • Team Collaboration
  • Food Running
  • Dining room management
  • Customer Service
  • Reservations Management

Timeline

Maitre D'

Indian Accent
10.2023 - 03.2024

Server Captain

Burger Bar
09.2021 - 01.2022

Maitre D'

Stamba Restaurant
01.2021 - 06.2023

Bachelor of Science - Multimedia Programming And Design

Borough of Manhattan Community College of The City University of New York

Bachelor of Arts - International Affairs And Diplomacy

Caucasus University

High School Diploma -

53-Ivane Javakhishvilii High School

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Elene Shavgulidze