Madison Coelho
Cumberland,RI
Summary
Compassionate professional with strong skills in appointment scheduling and customer service. Experienced in managing patient interactions and ensuring compliance with HIPAA regulations. Ready to contribute to a patient-centered environment that prioritizes care and efficiency.
Overview
4
4
years of professional experience
Work History
Patient Service Advisor
Southcoast Health
200 Mill Rd, Fairhaven, MA,02719
01.2025 - Current
- Assisted patients with registration processes and insurance verification to enhance service delivery.
- Scheduled and coordinated patient appointments for primary care, ensuring timely access to healthcare services.
- Managed patient inquiries and concerns, providing accurate information and support for optimal care experiences.
- Collaborated with clinical staff to streamline communication and improve patient flow within the Southcoast Urgent Care Facilities.
- Utilized electronic health record systems to maintain accurate patient data and documentation compliance.
Patient Service Ambassador
Southcoast Health
101 Page St, New Bedford, MA,02740
01.2022 - 01.2025
- Monitored food inventory levels, reporting shortages to ensure continuous meal service efficiency.
- Developed positive relationships with patients, fostering a supportive dining experience tailored to their preferences.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
High School Diploma -
New Bedford High School
New Bedford, MASkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Customer service
- Patient registration
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Languages
Portuguese
Limited Working
Interests
- I love attending concerts/music festivals
- I am also a Marvel Comics enthusiast
- DIY and Home Improvement/ arts and crafts (i've been called a mini tinkerbell for this)
- Reading
- Fashion and Style
- Disney Enthusiast
- Music
- Baking
- Road Trips/ travel
Timeline
Patient Service Advisor
Southcoast Health
01.2025 - Current
Patient Service Ambassador
Southcoast Health
01.2022 - 01.2025
High School Diploma -
New Bedford High School