Madison Colby
Crystal Lake ,IL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
Work History
Bartender
Ajs Ultra Lounge
05.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Waitress
Rookies Sports Bar and Grill
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Beach Staff/Private Swim Instructor
Crystal Lake Main Beach
05.2017 - 08.2024
- Taught students Lake and water safety guidelines.
- Effectively addressed behavioral issues among young swimmers by implementing appropriate disciplinary measures in a consistent manner.
- Established rapport with clients from diverse backgrounds, creating an inclusive environment conducive to learning.
- Developed strong relationships with clients, fostering trust and loyalty in the longterm.
- Assisted swimmers in overcoming fear of water through gradual exposure techniques and compassionate encouragement.
- Taught daily swim instruction to students varying in ages and skill levels.
- Enhanced swimmer safety by consistently monitoring Swim area and enforcing rules.
Waitress
Cantina 52
07.2022 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Public Relations
Iowa State University
Ames, IA05-2026
High School Diploma -
Crystal Lake Central High School
Crystal Lake, IL05-2021
Skills
- Public Relations
- Event Management
- Microsoft Excel Training
- Photoshop Training
- Social Event Planning
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
Timeline
Bartender
Ajs Ultra Lounge
05.2023 - Current
Waitress
Rookies Sports Bar and Grill
05.2023 - Current
Waitress
Cantina 52
07.2022 - 12.2023
Beach Staff/Private Swim Instructor
Crystal Lake Main Beach
05.2017 - 08.2024
Bachelor of Arts - Public Relations
Iowa State University
High School Diploma -
Crystal Lake Central High School
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