Madison Cook
Fort Gibson,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Call Representative
Pcrx Computer Services
09.2022 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Recognized and documented trends in customer calls to facilitate process improvements.
Education
Bachelor of Arts - Business Administration
Northeastern State University
Tahlequah, OK12.2024
Associate of Arts - General Studies
Connors State College
Warner, OK05.2022
Skills
- Account Management
- Administrative and Office Support
- Knowledge Base
- Conflict Resolution Techniques
Timeline
Call Representative
Pcrx Computer Services
09.2022 - Current
Bachelor of Arts - Business Administration
Northeastern State University
Associate of Arts - General Studies
Connors State College
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