Helena Cooper
Nokesville,VA
Summary
Proficient Assistant Property Manager with over 16 years of experience in office administration and property management. Skilled in coordinating resident communications, resolving inquiries, and conducting property inspections to ensure compliance and enhance tenant satisfaction. Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Bozzuto Management Company
Woodbridge, VA
11.2023 - Current
- Oversaw daily property operations, ensuring compliance with company policies and regulations.
- Streamlined communication processes with residents and efficiently handled tenant inquiries, focusing on boosting satisfaction and retention.
- Coordinated lease administration and renewal activities, ensuring optimal occupancy levels for managed properties.
- Formulated and launched community engagement initiatives focused on building resident relationships and elevating overall living satisfaction.
- Facilitated training for new hires on administrative processes and operational procedures to ensure service delivery consistency across the team.
- Handled delinquent tenants and coordinated collection procedures. Assisted Residents with rent relief programs & processes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Handled and completed, all final move out deposit accountings to include collecting invoices for damages and communicated with residents and the process.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law. Attended Trial hearings on a monthly basis.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Property Manager
Foulger-Pratt Transition to Bozzuto
Woodbridge, VA
03.2009 - 10.2023
- Assisted in managing daily operations of Property,
- Coordinated tenant communications and resolved resident inquires to enhance satisfaction and retention and engagement.
- Assisted in lease administration and compliance to ensure regulatory adherence.
- Managed property maintenance requests, facilitating timely resolutions for residents.
- Led community events to foster a sense of belonging among residents and enhance retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated the closing process for move-outs, ensuring transitions for both tenants and property management team.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances;
- Processed final move out statement to include refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff weekly meetings with the Team.
- Responded to messages and inquiries from Google, JTurner Surveys, used well-developed active listening
- Planned Resident events on a monthly basis to include Food Truck Fridays twice a month.
- Submitted invoices for processing via our Vendor Cafe software
Education
High School Diploma -
Wakefield High School
Arlington, VASkills
- Office administration support
- Effective verbal communication
- Property tours and inspections
- Telephone and email etiquette
- Proficient in responding to Resident reviews via Google and JTurner Surveys
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Staff management
- Payment management
- Rent collection
- Policy enforcement
- Administrative support
Strong communication skills
Accomplishments
- Awarded the VIP APM award in March 2023
- Collaborated with staff to improve our delivery of Customer Service.
- Resolved Resident concerns which led to resident satisfaction.
- Achieved over a million in rent relief funds through hard work and determination that resulted in low delinquency totals.
- Coordinated & facilitated successful monthly Resident events
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Bozzuto Management Company
11.2023 - Current
Assistant Property Manager
Foulger-Pratt Transition to Bozzuto
03.2009 - 10.2023
High School Diploma -
Wakefield High School