MADISON COPELAND
Rockwall,TX
Summary
Courageous and optimistic associate with articulate communication skills, excelling in providing exceptional customer service and resolving issues efficiently. Ambitious and social, known for standing out in collaborative environments while consistently achieving high performance standards.
Overview
11
11
years of professional experience
Work History
Sales Administrator
MobilityWorks
Mesquite, TX
02.2025 - Current
- Facilitated preparation of purchase and sale documentation for vehicles, including commercial transactions.
- Assisted in preparing paperwork packets for DMV processing. Registered sold vehicles with state authorities.
- Oversaw booking and demonstration of rental vehicles to enhance customer experience.
- Executed review and approval of vehicle titles for company ownership transfer.
- Monitored and compiled accounts receivable reports to ensure accurate financial tracking.
- Managed tracking and distribution of owed funds within accounts payable reports.
- Processed checks for company account through virtual channels while facilitating physical cash deposits.
- Facilitated auditors during in-person audit processes.
- Oversaw inventory management of office supplies and break room products.
- Oversaw store organization to enhance customer experience.
TRANSACTION SUPPORT ASSOCIATE
CARMAX AUTO SUPERSTORES INC
Irving, Tx
06.2023 - Current
- Conducted thorough investigations of stipulation documents submitted by customers to identify fraudulent activity.
- Reviewed and approved stipulation documents in collaboration with financial lenders.
- Leveraged state resources nationwide to validate stipulation documents.
- Coordinated nationwide scheduling of home deliveries and express pickups.
- Assisted customers in reviewing sales paperwork. Facilitated communication between customers and sales teams. Supported customers in understanding contract details.
- Reviewed and corrected credit applications to ensure accuracy and compliance with lender requirements.
SALES ASSOCIATE
CARMAX AUTO SUPERSTORES INC
Irving, Tx
06.2022 - 06.2023
- Facilitated remote vehicle sales by engaging with customers through digital platforms.
- Responded to customer inquiries via phone to provide assistance and support. Contacted potential customers promptly upon receipt of web leads to facilitate engagement.
- Facilitated customer vehicle selection through personalized consultations.
- Facilitated customer interactions to secure appraisal offers for vehicle trade-ins.
- Guided customers in identifying budgetary constraints and specific needs.
- Executed finance application processing and presented lienholder offers to facilitate transactions.
- Processed vehicle orders for in-store purchases efficiently.
- Executed home delivery purchase processes to ensure timely fulfillment.
- Executed express pickup operations for customer purchases.
- Scheduled and canceled appointments for test drives, ensuring efficient customer service.
- Collaborated with nationwide stores and associates to resolve customer inquiries and concerns efficiently.
- Facilitated customer assistance in obtaining and uploading stipulations required by lienholders.
DIAMOND CONSULTANT/SALES ASSOCIATE
ZALES- THE DIAMOND STORE
San Antonio, Tx
02.2018 - 10.2018
- Guided customers through purchasing processes for engagement rings, necklaces, earrings, and other jewelry items.
- Cultivated and sustained relationships with regular customers.
- Managed store operations by opening and closing premises efficiently.
- Oversaw store operations as key holder, ensuring security and efficient management during shifts.
- Executed bank deposit processes and delivered deposits to the bank during evening hours.
- Oversaw receipt and dispatch of jewelry for alterations.
- Oversaw store organization, cleanliness, and inventory management.
LEAD BUSINESS OFFICE ASSOCIATE/AUCTION POC
CARMAX AUTO SUPERSTORES INC
San Antonio, Tx
07.2016 - 02.2018
- Facilitated delivery of finalization paperwork to customers.
- Facilitated customer and employee inquiries to enhance service efficiency.
- Negotiated and finalized vehicle purchases for resale to CarMax.
- Executed signing of car titles and registrations to ensure compliance with legal requirements.
- Executed titling requirements in collaboration with county DMV to ensure compliance.
- Managed office operations by overseeing opening and closing procedures.
- Executed bank deposit processes to ensure accurate financial transactions.
- Managed inventory of office supplies to ensure availability and efficiency.
- Facilitated private auctions every Tuesday, overseeing car title management and monetary transactions.
ASSISTANT MANAGER
OFF BROADWAY SHOE WAREHOUSE
San Antonio, Tx
01.2016 - 07.2016
- Oversaw employee supervision and training initiatives to enhance team performance.
- Oversaw daily operations of sales floor to enhance customer experience.
- Facilitated support for customers and employees to address various needs.
- Managed incoming phone calls to ensure effective communication and customer support.
- Oversaw authorization processes for returns and discounts to ensure compliance with company policies.
- Executed all monetary transactions with precision and accountability.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Managed store operations by efficiently opening and closing daily activities.
SUPERVISOR/BARTENDER
FRALOS
Leon Springs, Tx
01.2015 - 02.2016
- Oversaw inventory management for bar supplies and executed restocking of bar and wine locker.
- Oversaw cash register operations to ensure accurate financial transactions.
- Executed all monetary transaction processes with precision.
- Facilitated checkout process for customers with pickup purchases.
- Managed customer service operations at the bar, ensuring a welcoming atmosphere.
- Managed all phone and in-person orders awaiting processing.
- Executed nightly cleaning and organization of bar area to ensure optimal operational efficiency.
Education
Certificate - Corporate Event Planning
QC Career
03.2020
High School Diploma -
Glenelg High School
06.2014
Completed Coursework Towards High School Diploma - undefined
Byron Nelson High School
01.2012
Skills
- Time Management
- Complex Problem Solving
- Courteous and Professional
- Cross-Functional Teamwork
- Leadership Qualities
- Networking Abilities
- Organizational Skills
- Critical Thinking
Internships
- 2010-2012: Athletic Trainer at Byron Nelson High School
- 2010-2012: Culinary Arts Academy at Byron Nelson High School
- 2012-2013: Physical Therapist in the “Traumatic Brain Injury Unit” of Baltimore Maryland Hospital
- 2013-2014: Sports Rehab Therapist at “Maryland Sports Care and Rehab” in Damascus Maryland
Timeline
Sales Administrator
MobilityWorks
02.2025 - Current
TRANSACTION SUPPORT ASSOCIATE
CARMAX AUTO SUPERSTORES INC
06.2023 - Current
SALES ASSOCIATE
CARMAX AUTO SUPERSTORES INC
06.2022 - 06.2023
DIAMOND CONSULTANT/SALES ASSOCIATE
ZALES- THE DIAMOND STORE
02.2018 - 10.2018
LEAD BUSINESS OFFICE ASSOCIATE/AUCTION POC
CARMAX AUTO SUPERSTORES INC
07.2016 - 02.2018
ASSISTANT MANAGER
OFF BROADWAY SHOE WAREHOUSE
01.2016 - 07.2016
SUPERVISOR/BARTENDER
FRALOS
01.2015 - 02.2016
Completed Coursework Towards High School Diploma - undefined
Byron Nelson High School
Certificate - Corporate Event Planning
QC Career
High School Diploma -
Glenelg High School