Madison Cortes
Miami,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Microsoft Office, Opentable, DocuSign, 7Rooms.
Overview
6
6
years of professional experience
Work History
Reservationist
Riviera Dining Group
Miami, Florida
06.2022 - Current
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Kept accurate knowledge of types of tables available at various restaurant locations.
- Prepared daily reports on calls, seating arrivals and departures of guests.
- Responded promptly to emails sent by customers regarding their inquiries.
- Assisted customers in Spanish and English with inquiries, complaints and requests for information.
Track Team Captain
St. Dominic Academy
Jersey City, NJ
06.2021 - 06.2022
- Assisted with the set up of track and field equipment for meets and practices.
- Practiced running drills to improve speed, agility, and form.
- Collaborated with coaches on developing training plans that best suited individual needs.
- Attended team meetings to discuss strategies for upcoming competitions.
Student Council Treasurer
St. Dominic Academy
Jersey City, NJ
09.2021 - 05.2022
- Organized student-led campaigns to promote awareness of Student Council initiatives.
- Maintained accurate records of all expenditures and income.
- Attended monthly meetings of the Student Council Executive Board as Treasurer representative.
- Volunteered and served at school and council events.
Advocacy Intern
Union City City Hall
Union City, NJ
05.2021 - 08.2021
- Managed trial calendar, judicial calendar and master calendar for 2 attorneys.
- Organized client files, drafted pleadings, motions, and discovery requests.
- Utilized language skills to effectively communicate with both English and Spanish speaking customers on the phone and in person.
Store Front Staff Member
Krispy Kreme Donuts
Jersey City, NJ
06.2018 - 08.2019
- Assisted customers in finding the products they needed, including providing information about product features.
- Stocked shelves with merchandise from backroom storage areas.
- Rang up purchases on POS systems while ensuring accuracy of prices charged to customers.
- Helped maintain a safe working environment by following all health codes and safety regulations.
Education
Bachelor of Science - International Business And Finance
The University of Tampa
Tampa, FL12-2026
High School Diploma -
St. Dominic Academy
Jersey City, NJ05-2022
Skills
- Accuracy and Precision
- Teamwork and Collaboration
- Decision-Making
- Multitasking
- Telephone Reception
- Phone Etiquette
- Guest Relations
Languages
English
Native/ Bilingual
Spanish
Professional
French
Limited
Timeline
Reservationist
Riviera Dining Group
06.2022 - Current
Student Council Treasurer
St. Dominic Academy
09.2021 - 05.2022
Track Team Captain
St. Dominic Academy
06.2021 - 06.2022
Advocacy Intern
Union City City Hall
05.2021 - 08.2021
Store Front Staff Member
Krispy Kreme Donuts
06.2018 - 08.2019
Bachelor of Science - International Business And Finance
The University of Tampa
High School Diploma -
St. Dominic Academy
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