Madison Courtemanche
Port Tobacco,MD
Summary
My experiences in the work force range from hospitality and retail to freelance writing spanning over 10 years. I’ve thrived in the hospitality industry, and have recently expanded my skills to include travel coordination in a guest-facing environment. My personal experience in long-term international and domestic travel have allowed me to use my exceptional soft skills to help and inspire others. I excel in customer service, communication, both written and verbal, leadership, and organizational skills.
Overview
3
3
years of professional experience
Work History
Guest Engagement Attendant
Yosemite Valley Lodge
11.2023 - Current
- Ensured guest needs were met and exceeded, provided exceptional customer service to local and international guests through teamwork and good communication
- Greeted and checked guests into lodging
- Managed hotel reservations, acted as guest concierge, and assisted visitors with travel and trip planning
Blog Content Writer
Freelance
12.2022 - 03.2023
- Wrote, proofread, and revised content for a published online blog
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
- Researched a variety of topics mainly relating to outdoor adventuring, camping, and vehicles
Cashier
Sprouts Farmer's Market
01.2022 - 05.2023
- Fostered customer experience through excellent customer service, cash handling, answered customer questions, processed returns, handled customer grievances
Catering Server/Shop Attendant
Black Fig Gourmet Food
10.2021 - 04.2022
- Set up buffet, tables, and linens, and served guests at private events ranging in size from 10-150 people
- Helped prepare and stock gourmet food at storefront, assisted customers with knowledge of allergens, ingredients, and cooking directions
- Lead catered events of up to 50 people and 3-5 staff
Education
Bachelor of Science - Information, Communication, And Technology
Florida State University
Tallahassee, FL12-2022
Skills
- Excellent verbal and written communication
- Travel coordination
- Organization
- Adaptable to changing job responsibilities
- Guest experience coordination
- Problem solving
Timeline
Guest Engagement Attendant
Yosemite Valley Lodge
11.2023 - Current
Blog Content Writer
Freelance
12.2022 - 03.2023
Cashier
Sprouts Farmer's Market
01.2022 - 05.2023
Catering Server/Shop Attendant
Black Fig Gourmet Food
10.2021 - 04.2022
Bachelor of Science - Information, Communication, And Technology
Florida State University
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