Madison Cox
Joliet,IL
Summary
Professional Product Support Specialist with proven expertise in driving product success through strategic sales planning and marketing analysis. Experienced in working remotely with a focus on team collaboration, adaptability, and achieving targets. Skilled in troubleshooting and technical support both in-person and over the phone.
Overview
5
5
years of professional experience
Work History
Key Holder
Skechers
07.2023 - Current
- Assisted customers with product questions, order concerns, and store policy clarification through in-person and phone communication.
- Resolved customer concerns by gathering relevant information, explaining solutions clearly, and ensuring customer satisfaction.
- Opened and closed the store, handled cash management, and ensured compliance with company policies and procedures.
- Acted as a shift leader by supporting 8 associates, delegating tasks, and maintaining smooth daily operations.
- Maintained organized inventory and visual merchandising standards to support efficient customer experiences.
Learning Ambassador
Amazon
06.2021 - 11.2022
- Trained and onboarded new associates by clearly explaining workflows, safety procedures, and performance expectations.
- Provided real-time support, guidance, and feedback to associates to ensure accuracy, productivity, and compliance with company standards.
- Served as a point of contact for questions and problem resolution, escalating issues appropriately when needed.
- Maintained detailed documentation and followed standardized processes to ensure consistency and quality.
Education
Bachelor of Computer Science - Concentration - Information Security
Southern New Hampshire University
Manchester, NH05-2027
Process Operations Technology Certificate -
Joliet Junior College
Joliet, IL12-2022
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2021
Skills
- Customer Support
- Phone/Email Support
- Helpdesk Ticketing Systems
- Product Knowledge and Guidance
- User Account and Website Support
- Employee scheduling
- Refund handling
- Sales expertise
- Inventory monitoring
- Staff oversight
Timeline
Key Holder
Skechers
07.2023 - Current
Learning Ambassador
Amazon
06.2021 - 11.2022
Bachelor of Computer Science - Concentration - Information Security
Southern New Hampshire University
Process Operations Technology Certificate -
Joliet Junior College
High School Diploma -
Plainfield Central High School