Madison Czerepak
Clearwater
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Experienced in serving, bartending, and managing in high-volume casual dining.
Overview
6
6
years of professional experience
Work History
Manager
Chili’s
03.2024 - Current
- Managing daily operations in a high-volume restaurant with $5 million per year in annual revenue
- Resolving guest concerns quickly and effectively, maintaining less than 2% negative feedback in customer satisfaction surveys
- Orchestrating staffing strategies in FOH and BOH to keep labor costs under 21%
- Conducting interviews, completing I-9s, and assisting with the onboarding process
- Supporting bar operations by managing liquor orders, monitoring inventory, and ensuring recipe consistency and responsible alcohol service
- Documenting performance and behavioral issues, providing direct coaching, and creating performance-based schedules
- Maintaining strict compliance with food safety and handling procedures to guarantee a safe, enjoyable dining experience
Server/Bartender
Chili’s
07.2022 - 03.2024
- Maintained over 90% server attentiveness consistently via guest surveys
- Made drinks according to the recipes to ensure consistent beverage quality while keeping ticket times under 2 minutes
- Created a welcoming atmosphere by engaging with guests, answering questions, and ensuring every detail of their dining experience exceeded expectations
- Maintained a polished, welcoming atmosphere by keeping service areas clean, organized, and guest-ready
- Increased sales through effective upselling and menu knowledge, contributing to higher check averages
- Trained and mentored new servers to uphold brand standards and deliver top-quality service
Counselor
New Season, LP
09.2020 - 08.2022
- Built strong relationships with clients and community partners while coordinating clinic events
- Guided patients through intakes, discharges, treatment plans, and transfers
Lead Behavioral Health Technician
DACCO Behavioral Health, Inc.
08.2019 - 09.2020
- Monitored client progress and maintained accurate medical records
- Ensured safe, structured environments through checks, screenings, and team communication.
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL12.2019
Skills
- Bartending & Service Skills: Mixology, High-Volume Service, Upselling, Guest Engagement, Conflict Resolution
- Technical: POS Systems, Microsoft Office Suite
- ServeSafe Manager (2023)
- ServeSafe Proctor (2025)
Timeline
Manager
Chili’s
03.2024 - Current
Server/Bartender
Chili’s
07.2022 - 03.2024
Counselor
New Season, LP
09.2020 - 08.2022
Lead Behavioral Health Technician
DACCO Behavioral Health, Inc.
08.2019 - 09.2020
Bachelor of Science - Public Health
University of South Florida
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