Madison Davis
Bakersfield,CA
Summary
Enthusiastic employee with 11-years experience in customer service and 6-months experience in one-on-one counseling and case management. Skills in problem solving, time management, delegation, and accurate documentation. Graduated Magna Cum Laude from Arizona State University with a Bachelor of Arts in Psychology. Seeking an opportunity to support my community and become an asset to the team.
Overview
12
12
years of professional experience
Work History
Substance Abuse Counselor
Aegis Treatment Center
Delano, CA
08.2023 - Current
- Assess clients to determine individual needs and develop treatment plans accordingly.
- Provide individual counseling sessions with both incarcerated and non-incarcerated patients.
- Conduct assessments of client's mental health status and substance use history.
- Refer clients to appropriate outside agencies when necessary.
- Ensure that all clinical documentation meets state regulations and standards of practice.
- Educate patients on detox and withdrawal, medications, addiction, recovery, and coping skills.
- Case conference patient concerns with the treatment team on a weekly basis.
- Guided clients in developing skills or strategies for dealing with problems.
Shift Supervisor
Starbucks
Bakersfield, CA
06.2012 - 08.2023
- Collaborated with team members to improve performance and implement training.
- Patrolled work areas to inspect operations and identify concerns.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated, monitored, and followed up with tasks.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assessed reports and adjusted workflows to realign with targets.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved conflicts with customers in a timely and empathetic manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2023
Skills
- Training and Mentoring
- Continuous Improvement
- Staff Development
- Conflict Resolution Techniques
- Case Conferencing
- Client Advocacy
- Treatment Planning
- Accurate Documentation
Timeline
Substance Abuse Counselor
Aegis Treatment Center
08.2023 - Current
Shift Supervisor
Starbucks
06.2012 - 08.2023
Bachelor of Arts - Psychology
Arizona State University