Summary
Overview
Work History
Education
Skills
Timeline
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Madison Davis

Alamogordo,NM

Summary

Accomplished Assistant Store Manager at Dollar Tree Stores, adept in customer service and problem-solving, significantly enhanced store efficiency and customer satisfaction. Skilled in managing high-volume transactions and optimizing store operations, I excel in strategic merchandise displays and customer engagement, ensuring a positive and efficient shopping experience.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Dollar Tree Stores
08.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Call Center Representative/Junior Accountant

Otero Federal Credit Union
08.2022 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Ensuring invoices and bills were paid correctly and in a timely manner,

Cashier

Dollar Tree
04.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Waitress

Pizza 9
08.2020 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate of Science - Biology

NMSUA
Alamogordo, NM

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Stock Rotations
  • Flexible Schedule

Timeline

Assistant Store Manager

Dollar Tree Stores
08.2024 - Current

Call Center Representative/Junior Accountant

Otero Federal Credit Union
08.2022 - 07.2023

Cashier

Dollar Tree
04.2021 - 01.2022

Waitress

Pizza 9
08.2020 - 03.2021

Associate of Science - Biology

NMSUA

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Madison Davis