Summary
Overview
Work History
Education
Skills
Timeline
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Madison Dean

Summary

Well-organized, multi-tasker, seeking an opportunity to improve customer relations and increase efficiency in a fast-paced environment. Works well under pressure and can handle diverse needs with minimal oversight.

Overview

3
3
years of professional experience

Work History

Optometric Technician

Vancil Vision Care
10.2023 - Current
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.


Supervisor

Kohls Corp
08.2023 - 10.2023
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Customer Service Manager/Cashier

Michaels Stores Inc
08.2022 - 08.2023
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cleaning Crew Member

Coverall Cleaning
09.2020 - 01.2023
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
05.2023

Skills

  • Leadership
  • Time Management
  • Customer Service
  • Computer Proficiency
  • Multitasking Abilities
  • Conflict Resolution
  • Team Collaboration
  • Attention to Detail

Timeline

Optometric Technician

Vancil Vision Care
10.2023 - Current

Supervisor

Kohls Corp
08.2023 - 10.2023

Customer Service Manager/Cashier

Michaels Stores Inc
08.2022 - 08.2023

Cleaning Crew Member

Coverall Cleaning
09.2020 - 01.2023

High School Diploma -

Florida Virtual School Flex 9-12

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Madison Dean