Madison DeGroat
Plant City,FL
Summary
A college student with a talent for interacting with animals and people. Outgoing and friendly with strong drive to succeed. Proven history of fostering creativity to meet team, individual and management objectives. Hardworking and reliable with a strong ability to comprehend situations. Offering a bright personality and quick learning ability. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
4
4
years of professional experience
Work History
Entertainment Administrator
Norwegian Cruise Line
Kahului, Hawaii
02.2025 - Current
- Maintained organized filing system for documents and records
- Coordinated communication between departments and external partners.
- Supported onboarding process for new employees through training sessions.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Improved office organization by developing filing system and customer database protocols.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
Utility galley
Norwegian Cruise Line
Honolulu, Hawaii
10.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed daily log sheets documenting services performed each day.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Sanitized surfaces and equipment with appropriate cleaning agents according to established standards.
- Followed instructions accurately given by supervisors on specific tasks required for each job assignment.
- Drained, cleaned and refilled machines or tanks using cleaning solutions or water.
- Maintained sanitation levels for work station to reduce spread of bacteria.
Client Care Coordinator
North Tampa Pet Hospital
Tampa, Florida
09.2023 - 09.2024
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Developed and implemented strategies for improving customer service standards.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Provided training on new systems or procedures related to client care activities.
- Completed required paperwork and followed up on missing information.
- Used company database to track client interactions, applications, and service problems.
- Assist veterinary team with pet care and handling.
Guest Engagement
Clearwater Marine Aquarium
Clearwater Beach, FL
05.2023 - 09.2023
- Engaging with guests about the stories of our resident animals
- Gave presentations regarding the care and background of our resident
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Maintained knowledge of local activities and events to educate guests on options.
Recreation Attendant
Hilton
Clearwater Beach, FL
07.2021 - 07.2022
- Performed daily upkeep and cleaning of game room components.
- Managed game room floor operations, assisting guests with arcade equipment.
- Delivered instructional guidance to guests on game room equipment.
- Assessed weekly inventory and submitted prize and supply orders for approval to general manager.
- Scheduled, organized and assisted in managing game room leagues and tournaments.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Interacted with 100 guests per day to deliver positive, fun experience.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL05.2023
Associate of Arts - Biology
St. Petersburg College
Tarpon Springs, FLSkills
- Basic Math
- Planning & Organizing
- Friendly, Positive Attitude
- Relationship Building
- Supervision & Leadership
- Computer Skills
- Critical Thinking
- Team Building
- People Skills
- Organizational Skills
- Reliable & Trustworthy
- Conflict Resolution
- Good Work Ethic
- Flexible Schedule
- Active Listening
- Microsoft Office
- Customer Service
Timeline
Entertainment Administrator
Norwegian Cruise Line
02.2025 - Current
Utility galley
Norwegian Cruise Line
10.2024 - 02.2025
Client Care Coordinator
North Tampa Pet Hospital
09.2023 - 09.2024
Guest Engagement
Clearwater Marine Aquarium
05.2023 - 09.2023
Recreation Attendant
Hilton
07.2021 - 07.2022
High School Diploma -
Tarpon Springs High School
Associate of Arts - Biology
St. Petersburg College