Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison DeLeon

Kansas City,MO

Summary

With 8 years of experience, I’ve built a strong background in customer service and office work, including handling calls, scheduling, and staying organized in busy environments. I also have experience as a CNA, which has helped me stay calm under pressure and work well with all types of people.

Overview

8
8
years of professional experience

Work History

CNA

Creative Care Consultants
Kansas City, MO
04.2020 - Current
  • Assisted patients with daily living activities to enhance comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Maintained cleanliness of patient areas, ensuring a safe and hygienic environment.
  • Documented patient care activities accurately in electronic health records for compliance.

BDC Service Representative

Oakes Kia
North Kansas City, MO
07.2025 - 04.2026
  • Assisted customers in scheduling service appointments and addressing inquiries effectively.
  • Managed follow-up communications with customers post-service to ensure satisfaction.
  • Coordinated with service technicians to streamline workflow and improve service delivery.
  • Handled customer complaints professionally, seeking resolutions that fostered loyalty.

Concierge

Safe Haven Security
North Kansas City, MO
03.2023 - 05.2025
  • Managed a CRM database to track customer interactions for improved communication and follow ups
  • Delivered exceptional customer support by actively listening to client concerns, troubleshooting issues, and providing timely solutions.
  • Achieved the highest monthly sales within the first quarter of my employment
  • Created strong relationships with clients and partners, ensuring a positiveexperience.Researched to identify selling possibilities and evaluate customer needs

Assistant Manager

Dragonfly Tea Zone
Kansas City, MO
03.2018 - 03.2022
  • Assisted in managing daily operations to ensure efficiency and customer satisfaction.
  • Coordinated staff schedules and training sessions to optimize workforce productivity.
  • Managed cash handling procedures, ensuring accuracy in transactions and financial reporting.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Associate of Arts - Liberal Arts And Sciences

Metropolitan Community College
Kansas City, MO

Certified Nursing Assistant -

Delores Training
Kansas City, KS

High School Diploma -

Independent Studies

Skills

  • Time management
  • Compassion and empathy
  • Complex Problem-solving
  • Clinical documentation
  • Problem-solving
  • Multitasking and organization

Accomplishments

Honors & Awards

  • Inducted into Phi Theta Kappa Honor Society (2026)

Timeline

BDC Service Representative

Oakes Kia
07.2025 - 04.2026

Concierge

Safe Haven Security
03.2023 - 05.2025

CNA

Creative Care Consultants
04.2020 - Current

Assistant Manager

Dragonfly Tea Zone
03.2018 - 03.2022

Associate of Arts - Liberal Arts And Sciences

Metropolitan Community College

Certified Nursing Assistant -

Delores Training

High School Diploma -

Independent Studies