MADISON DEVEAU
Brandon
Summary
Personable and dedicated customer service advocate with extensive experience in the industry between remote and front facing positions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for growth.
Empathetic Customer Service Advocate known for high productivity and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening,
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
CUSTOMER SERVICE ADVOCATE
Bluemercury
Tampa
07.2025 - Current
- Provided multi-channel customer support via phone, email, live chat, and SMS, delivering timely and personalized assistance
- Responded to product inquiries, offering detailed guidance on skincare, beauty, and wellness products to support informed purchasing decisions
- Managed order-related requests including order status, modifications, cancellations, and shipping concerns.
- Processed returns, refunds, and exchanges in accordance with company policies while maintaining a positive customer experience
- Resolved customer issues efficiently, de-escalating concerns and ensuring high satisfaction and client retention
- Maintained accurate records of customer interactions using internal systems and CRM tools
- Educated customers on promotions, loyalty programs, and brand offerings to enhance engagement and sales
- Consistently met or exceeded metrics such as response time, resolution rate, and customer satisfaction scores
- Collaborated with retail store teams to support client needs, including order coordination and in-store service follow-ups
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
SALES MANAGER
Aerie/Offline
Tampa
10.2023 - 07.2025
- Lead a team of 20 - 30 sales associates to consistently meet and exceed monthly sales targets and KPIs
- Developed and implemented sales strategies to drive revenue and improve customer experience
- Trained and coached staff on product knowledge, upselling techniques, and customer service standards
- Handled customer escalations and resolved issues to ensure high satisfaction and loyalty
- Analyzed sales data and trends to identify opportunities and improve store performance
- Collaborated with store leadership on hiring, scheduling, and performance evaluations
FRONT DESK SALES MANAGER
Hand & Stone Massage and Facial Spa
06.2023 - 09.2023
- Trained and mentored front desk staff on sales techniques, membership conversions, and customer service best practices
- Developed training materials and scripts to support consistent and effective client communication
- Monitored team performance and provided coaching to improve sales metrics and service quality
- Assisted with daily front desk operations, including scheduling appointments, checking in clients, and processing payments
- Promoted wellness packages and services to increase revenue and client retention
- Handled client concerns with professionalism, ensuring a positive experience and repeat business
ASSISTANT MANAGER
Journeys
06.2022 - 06.2023
- Supported the Store Manager in overseeing daily operations, including opening/closing procedures, cash handling, and staff supervision
- Assisted in achieving sales goals through effective team leadership, customer engagement, and upselling techniques
- Trained and coached associates on product knowledge, customer service, and company policies
- Managed inventory levels, visual merchandising, and restocking to ensure an organized and appealing sales floor
- Handled customer inquiries, returns, and complaints professionally to ensure customer satisfaction and repeat business
- Helped create employee schedules and monitored performance to maintain a productive, motivated team
- Ensured compliance with company standards for store appearance, loss prevention, and safety protocols
SHIFT LEAD KEYHOLDER
Plato's Closet
08.2021 - 06.2022
- Opened and closed the store independently, ensuring all security procedures were followed
- Supervised team members on shift, delegating tasks and maintaining a productive, customer-focused environment
- Handled cash register operations, daily deposits, and reconciled drawer balances
- Provided exceptional customer service, assisting with styling, product knowledge, and purchase decisions
- Maintained store cleanliness, organization, and visual merchandising according to company standards
- Trained new employees on store policies, POS system, and customer service expectations
- Supported buying process by evaluating and pricing gently used clothing and accessories
- Used personal social media certification to utilize social platforms to connect with potential customers and promote store events
SHIFT LEAD
Panera Bread
06.2020 - 06.2021
- Led front-line team members to deliver fast, friendly, and accurate service during high-volume shifts
- Resolved customer concerns promptly and professionally to ensure a positive guest experience
- Trained and coached team members on customer service techniques and hospitality standards
- Maintained a clean and welcoming dining environment for guests at all times
- Supervised team members during shifts, ensuring smooth operations and exceptional customer service
- Delegated tasks and coached associates to meet performance, quality, and cleanliness standards
Education
C.C.C - Medical Coding And Billing For Office Management
Hillsborough Community College
Tampa, FL 05.2026 - 05.2026
Associate of Arts - Communications
Hillsborough Community College
Tampa, FL 08.2019 - 05.2022
High school diploma -
Bloomingdale Senior High School
Valrico, FL 08.2018 - 01.2022
Skills
- Sales strategy and execution
- Team leadership and coaching
- Talent recruitment and development
- Loyalty building and customer retention
- Goal setting and KPI tracking
- Proficient in Microsoft Office Suite
- Basic troubleshooting and file management skills
- Customer service
- Time management
- Effective communication
- Conflict resolution
- Inbound and outbound calling
- Computer proficiency
- Live chat support
- Call center operations
- Typing proficiency
- CRM software
Timeline
C.C.C - Medical Coding And Billing For Office Management
Hillsborough Community College
05.2026 - 05.2026
CUSTOMER SERVICE ADVOCATE
Bluemercury
07.2025 - Current
SALES MANAGER
Aerie/Offline
10.2023 - 07.2025
FRONT DESK SALES MANAGER
Hand & Stone Massage and Facial Spa
06.2023 - 09.2023
ASSISTANT MANAGER
Journeys
06.2022 - 06.2023
SHIFT LEAD KEYHOLDER
Plato's Closet
08.2021 - 06.2022
SHIFT LEAD
Panera Bread
06.2020 - 06.2021
Associate of Arts - Communications
Hillsborough Community College
08.2019 - 05.2022
High school diploma -
Bloomingdale Senior High School
08.2018 - 01.2022