Montessa Merrell
Star,ID
Summary
Office Manager with 5+ years of experience streamlining operations, boosting productivity, and strengthening team morale. Excels at managing competing priorities in fast-paced environments with strong organizational skills. Energetic and dynamic communicator with a client-first mindset and a proven record of cultivating trusted relationships. Adaptable and research-driven, bringing compassion and diligence to support clients and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
BredaBeds
Meridian, Idaho
05.2021 - Current
- Manages thousands of customer accounts with direct communication via calls, emails, and showroom sales.
- Exceptional attention to detail, coordinates logistical timelines, and fosters strong customer connections.
- Concentrated efforts on consistently executing sales strategies and office procedures.
- Promptly resolves customer escalations while maintaining positive relationships.
Administrative Assistant
Wright Brothers the Building Company
Eagle, Alaska
10.2019 - 04.2021
- First point of contact for clients, visitors, and all incoming calls.
- Evaluated and reconciled accounts payable reports for subcontractors.
- Entered data into spreadsheets using Microsoft Excel and construction management software.
- Maintained office supplies inventory.
- Coordinated meetings and prepared materials for internal and external stakeholders.
Receptionist
Draftech
Eagle, ID
02.2019 - 10.2019
- First point of contact for preliminary design concepts.
- Scheduled appointments, prepared meetings in the conference room, and enhanced office morale.
- Managed a multi-line phone system and routed calls.
- Managed the company website and initial email inquiries.
- Planned and prepared bi-monthly parties.
- Managed office supplies, coffee, and snacks in the breakroom.
Education
Associates Degree - Business
College of Western Idaho
Nampa12-2018
High School Diploma -
Eagle High School
Eagle, ID05.2008
Skills
- Customer account management
- Conflict resolution
- Sales strategy execution
- Logistics coordination
- Process optimization
- Exceptional interpersonal communication
- Client relations and retention
- Team leadership
- Quality assurance
- Attention to detail
Interests
- Reading about personal growth and psychology to expand emotional intelligence and interpersonal awareness.
- Maintaining an active lifestyle through fitness, gardening, and outdoor pursuits that promote balance and resilience.
- Volunteering with local Parks & Recreation athletic programs, fostering community engagement and teamwork.
Timeline
Customer Service Manager
BredaBeds
05.2021 - Current
Administrative Assistant
Wright Brothers the Building Company
10.2019 - 04.2021
Receptionist
Draftech
02.2019 - 10.2019
Associates Degree - Business
College of Western Idaho
High School Diploma -
Eagle High School