Customer Service Manager
Open To Work
Carrie Kovach
Akers Packaging Service
Richmond,IN
30
years of professional experience
Results-driven professional with over 30 years of experience in customer service and accounts payable. Proven ability to streamline communication processes, manage account relationships, and resolve complex problems, contributing to enhanced operational efficiency and success.
Work History
Customer Service Manager
30 Years 1 Month- Spearheaded customer service initiatives to elevate client satisfaction and retention rates.
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
- Acted as a liaison between customers and other departments, facilitating seamless communication and timely resolution of issues.
Accounts Payable Manager
5 Years 5 Months- Oversaw full-cycle accounts payable processes, ensuring timely and accurate invoice processing.
- Developed and maintained relationships with vendors to negotiate favorable terms and resolve discrepancies.
- Implemented process improvements that enhanced accuracy and efficiency in payment workflows.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
Education
High School Diploma
Skills
Customer account management
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Proficient in Harry Rhodes Management System (HRMS)
Critical thinking
Estimate building and pricing
Accounts payable
Timeline
Accounts Payable Manager
Akers Packaging Service
03.2021 - CurrentRead More
Customer Service Manager
Akers Packaging Service
07.1996 - CurrentRead More
Northeastern High School
High School Diploma
Read More