Madison Deyo
Hampton,VA
Summary
Reliable and adaptable professional with extensive experience in customer service and fast-paced restaurant environments. Proven ability to resolve conflicts and enhance customer satisfaction through active listening and effective problem-solving. Skilled in POS operation and committed to fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Not Another Pancake House
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Customer Service Representative
Ibex Global Solutions
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Home Depot
06.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Leader
Tropical Smoothie Cafe
11.2015 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Bethel High School
Hampton, VA06-2017
Skills
- Multitasking and organization
- POS operation
- Reliable and responsible
- Adaptable and flexible
- Problem-solving
- Team development
- Active listening
- Verbal and written communication
- Data entry
- Team player
- Microsoft outlook
Certification
- Customer Service Training Certification
- POS System Training
- Conflict Resolution And Deescalation Handling Certification
Timeline
Server
Not Another Pancake House
09.2022 - Current
Customer Service Representative
Ibex Global Solutions
08.2018 - Current
Cashier
Home Depot
06.2017 - 09.2019
Team Leader
Tropical Smoothie Cafe
11.2015 - 10.2017
High School Diploma -
Bethel High School
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