Rachel O'Dell
Ellsinore,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Missouri Highlands Health Care
Van Buren, MT
07.2025 - Current
- Scheduled appointments and coordinated patient follow-up calls.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Recorded vital signs and updated electronic health records.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered patient questions with clear, caring communication.
- Managed medical supplies and stocked treatment areas.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Scribe
Missouri Highlands Health Care
Van Buren, MO
11.2023 - 07.2025
- Assisted physicians in patient care by transcribing and entering orders into Athena.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Reviewed existing medications for accuracy prior to prescribing new ones.
- Processed prescription refill requests according to protocol.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Documented and initiated tests, scan and other orders.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Compiled referrals for specialist appointments with appropriate documentation attached.
Receptionist
Missouri Highlands Health Care
Van Buren, MO
03.2023 - 11.2023
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted with onboarding of new employees by providing orientation information and support.
- Served patients by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded patient information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Coordinated messages between patients, providers, and Missouri Highlands Health Care departments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Cafeteria Staff Member
OPAA! Food Management
Van Buren, MO
01.2022 - 03.2023
- Greeted students, staff and visitors in the cafeteria.
- Prepared and served lunch meals according to menu plans and recipes.
- Conducted inventory of food items and supplies needed for meal preparation.
- Cleaned kitchen appliances, counters, tables and floors.
- Stocked shelves with food products, condiments and other necessary items.
- Ensured compliance with health standards by monitoring temperature of food storage areas.
- Monitored expiration dates on food products stored in the cafeteria.
- Communicated with kitchen staff regarding any changes in menu plans or recipes.
- Trained new employees on job duties related to serving meals in the cafeteria.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Head of Security Operations
Securitas Security Services USA
Jackson, MO
02.2008 - 05.2020
- Developed and implemented security policies, procedures, and best practices to ensure the safety of all personnel.
- Created and maintained a safe working environment by implementing access control measures and conducting regular risk assessments.
- Provided technical support to staff on security systems such as CCTV, alarm systems, firewalls.
- Maintained records of incidents related to security breaches or threats and reported them to management in a timely manner.
- Conducted investigations into suspicious activities or potential threats in order to prevent any untoward incident from happening.
- Supervised the installation of new security systems at various locations across the organization.
- Monitored real-time surveillance footage from multiple cameras located throughout the premises.
- Coordinated with other departments for implementation of emergency response plans in case of any breach or threat.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Prepared and led internal assessments regarding data and information integrity against in-place organizational and regulatory standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Scott City High School
Scott City, MO05.2005
Some College (No Degree) -
Southeast Missouri State University
Cape Girardeau, MOSkills
- Strategic Planning
- Professional Demeanor
- Project Management
- Organization Skills
- Information Protection
- Documentation and Reporting
- Office Equipment Operations
- Mail Handling
- Multi-Line Telephone Systems
- Scheduling
- Office Administration
- Security Awareness
- Organization and Efficiency
- Schedule Management
- Time Management
- Tech-Savvy
- Staff Management
- Electronic medical records
- Vital sign measurement
- Medical terminology
- Laboratory procedures
- Medication administration
- Restocking lab supplies
- Inventory management
- HIPAA compliance
Timeline
Medical Assistant
Missouri Highlands Health Care
07.2025 - Current
Medical Scribe
Missouri Highlands Health Care
11.2023 - 07.2025
Receptionist
Missouri Highlands Health Care
03.2023 - 11.2023
Cafeteria Staff Member
OPAA! Food Management
01.2022 - 03.2023
Head of Security Operations
Securitas Security Services USA
02.2008 - 05.2020
Some College (No Degree) -
Southeast Missouri State University
High School Diploma -
Scott City High School