Madison Dowalter
Montpelier,OH
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and team performance at Lassus Handy Dandy through empathetic complaint resolution and effective staff training. Leveraging critical thinking and money handling skills, I consistently prioritized customer satisfaction and operational efficiency, contributing to a noticeable improvement in service quality. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lassus Handy Dandy
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Manager in Training
McDonalds
07.2019 - 02.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Gained knowledge of company policies, protocols and processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Laborer
Pioneer Custom Molding
06.2021 - 07.2021
- Completed tasks efficiently for timely project completion within set deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Education
No Degree - Graphic Design
The Modern College Of Design
Dayton OhioHigh School Diploma -
Montpelier High School
Montpelier, OH05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Prioritization
- Staff Training
- De-Escalation Techniques
- Service Upselling
Timeline
Customer Service Representative
Lassus Handy Dandy
06.2023 - 04.2024
General Laborer
Pioneer Custom Molding
06.2021 - 07.2021
Manager in Training
McDonalds
07.2019 - 02.2023
No Degree - Graphic Design
The Modern College Of Design
High School Diploma -
Montpelier High School
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