Madison Dulin
Stanley,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent-Team Manager
TTEC Services
09.2023 - Current
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
- Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Certified Medical Assistant-Team Lead
Piedmont Plastic Surgery & Dermatology
07.2015 - 09.2023
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts and completing insurance forms.
Education
Associate Degree - Medical Assisting
Kings College
Charlotte, NC06.2015
Diploma -
East Gaston High School
Mount Holly, NC06.2013
Skills
- Licensed Insurance Agent
- Customer Retention
- Account Management
- Rapport Building
- Quotes and sales
- Updating Medical Records
- Processing Specimens
- Exam Room Preparation
- Sterilize Instruments
- Dictation and Transcription
- Medical Billing and Coding
- HIPAA Compliance
- Bookkeeping
- Appointment Scheduling
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- HIPAA Compliance Certified
- Licensed Insurance Agent
Timeline
Auto Insurance Agent-Team Manager
TTEC Services
09.2023 - Current
Certified Medical Assistant-Team Lead
Piedmont Plastic Surgery & Dermatology
07.2015 - 09.2023
Associate Degree - Medical Assisting
Kings College
Diploma -
East Gaston High School
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