Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yashari Finklin

Warner Robins,GA

Summary

Results-driven professional. Agile individual with excellent communication and customer service skills. Hardworking and passionate job seeker with strong organizational skills. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Auto Insurance Agent

GEICO
04.2013 - 04.2024
  • Educated 60 clients daily on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
  • Achieved consistent growth in upselling techniques.
  • Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability which resulted in 95% customer retention.
  • Contributed positive work environment by actively participating in daily team-building activities and sharing best practices among colleagues.
  • Streamlined workflow by effectively prioritizing tasks according to urgency and impact on customer outcomes.
  • Maintained up-to-date weekly knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
  • Participated monthly in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success.
  • Enhanced customer experience by promptly addressing inquiries and resolving issues daily related to auto insurance policies.
  • Generated 30 quotes and proposals daily for clients to match individual needs.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Collected 50 premiums daily on or before effective date of coverage.
  • Regularly educated clients on insurance policies and procedures.
  • Monitored customer feedback and identified areas of improvement.

Data Entry Clerk

GEICO
05.2011 - 04.2013
  • Maintained high level of accuracy and speed through continuous self-assessment, surpassing company 90% standards consistently.
  • Keyed 120 bills daily
  • Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.

Payment Specialist

GEICO
04.2009 - 05.2011
  • Called banks, credit card processors, and other external partners daily for seamless collaboration in handling declined payments.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed 50 payments daily and updated accounts to reflect new balance.

Salvage Specialist

GEICO
04.2007 - 04.2009
  • Consistently met deadlines for salvage projects while maintaining strict safety standards during all phases of work.
  • Collaborated with insurance adjusters to determine proper valuation of recovered assets.
  • Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
  • Streamlined total loss process for faster claim settlements and increased client retention.
  • Maintained compliance with state regulations and company policies throughout total loss process, avoiding potential legal issues and penalties.
  • Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in total loss process.
  • Managed high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
  • Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference or use in legal proceedings.
  • Stayed current on industry trends and developments to ensure knowledge remained up-to-date for handling total loss cases.
  • Provided exceptional customer service while guiding policyholders through total loss process, resulting in positive feedback from clients.
  • Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
  • Developed relationships with salvage yards, to improve efficiency in managing totaled vehicles.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Kept current on insurance regulations, laws, policies and procedures.

Education

Associate of Arts - Pre-Dentistry

Miami Dade College
Miami, FL
07.1996

High School Diploma -

Miami Central Senior High School
Miami, FL
06.1992

Skills

  • Goal-Oriented
  • Active Listening
  • Problem-solving abilities
  • Licensed Insurance Agent
  • Insurance Coverage Verification
  • Call Center Customer Service
  • Customer Complaint Resolution
  • Billing Inquiries
  • Payment Processing
  • Data Entry
  • Fax, email, text
  • Answer phones

Certification

  • Licensed to practice Insurance in California, Florida, Kentucky, Maryland, Missouri, Mississippi, North Carolina, Texas and Wisconsin -Now until December 2025.

Timeline

Auto Insurance Agent

GEICO
04.2013 - 04.2024

Data Entry Clerk

GEICO
05.2011 - 04.2013

Payment Specialist

GEICO
04.2009 - 05.2011

Salvage Specialist

GEICO
04.2007 - 04.2009

Associate of Arts - Pre-Dentistry

Miami Dade College

High School Diploma -

Miami Central Senior High School

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Yashari Finklin