Madison Duplantis
Houma ,LA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my expertise in database management and exceptional communication skills at Wingstop Restaurant to drive a significant increase in team productivity and sales performance. My background spans office administration to comprehensive patient care, underscoring my ability to adapt and excel in diverse environments.
Overview
4
4
years of professional experience
Work History
Caregiver
Home Instead Senior Care Home
06.2023 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
Secretary
Tree Specialist
08.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Improved office workflow by redesigning document submission process.
Home Nurse
Private Home Care
01.2022 - 04.2024
- Enhanced patient comfort by providing compassionate and attentive care.
- Maintained detailed documentation of patient progress, facilitating clear communication among healthcare providers.
- Implemented fall prevention measures for at-risk patients, reducing the incidence of injury within the home environment.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Sunshine Aide
Heritage Manor Nursing Home
05.2023 - 09.2023
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
General Manager
Wingstop Restaurant
01.2022 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Shift Leader
Wingstop Restaurant
04.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Wingstop Restaurant
01.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma - Diploma
Terrebonne High
Houma La 05.2023
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- File Management
- Document Preparation
- Calendar Management
- Sales Support
- Confidentiality understanding
- Schedule Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- File systems management
- Report Writing
- Supply Ordering
- Spreadsheet Management
- Mail distribution
- Managing purchasing activities
- Database Management
- Presentation Creation
- Digital File Management
- Record preparation
- HIPAA guideline compliance
- Payment posting
- Inventory purchasing
- Meeting Support
- Proofreading expertise
- Database Maintenance
- Report Generation
- Developing presentations
- Data Verification
- Business Correspondence
- Dictation experience
- Fast Learner
- Multitasking and Time Management
- Microsoft Office
- Data Entry
- Recordkeeping
- Clear Communication
- Documentation and Recordkeeping
- Document and File Management
- Customer and client relations
Timeline
Secretary
Tree Specialist
08.2023 - Current
Caregiver
Home Instead Senior Care Home
06.2023 - 06.2024
Sunshine Aide
Heritage Manor Nursing Home
05.2023 - 09.2023
Home Nurse
Private Home Care
01.2022 - 04.2024
General Manager
Wingstop Restaurant
01.2022 - 08.2023
Shift Leader
Wingstop Restaurant
04.2021 - 01.2022
Cashier
Wingstop Restaurant
01.2021 - 04.2021
High School Diploma - Diploma
Terrebonne High
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