Summary
Overview
Work History
Education
Skills
Timeline
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Madison Eckberg

Crete,Illinois

Summary

Proven track record in enhancing student engagement and performance as a Special Education Teacher at Joliet District 86, leveraging instructional strategies and parent communication. Expert in conflict resolution and data management, significantly improving learning outcomes and fostering strong relationships. Skilled in guest engagement and order management, ensuring high levels of customer satisfaction.

Overview

7
7
years of professional experience

Work History

Special Education Teacher

Joliet District 86
08.2023 - Current
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Instructed students with physical and cognitive disabilities.
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Led activities that developed students' physical, emotional, and social growth.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.

Assistant Softball Coach

Lemont Lightning
07.2023 - 07.2024
  • Helped players develop skills such as discipline and observation to further enhance team success.
  • Coached players on successful batting, pitching and catching techniques.
  • Reviewed academic and personal records of all potential team members.
  • Provided effective physical training and conditioning to meet player position requirements and team needs.
  • Utilized various coaching models and techniques to maximize client success.
  • Offered constructive feedback to clients to help reach goals.

Call Center Representative

University of St. Francis
08.2021 - 05.2023
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Server

Paisano's Pizza
05.2017 - 05.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Arts - Special Education

University of St. Francis
Joliet, IL
08.2023

Skills

  • Parent Communication
  • Instructional Strategies
  • Data Management
  • Conflict Resolution Techniques
  • Table Setting
  • Guest Engagement
  • Food Running
  • Food Inspection
  • Order Management

Timeline

Special Education Teacher

Joliet District 86
08.2023 - Current

Assistant Softball Coach

Lemont Lightning
07.2023 - 07.2024

Call Center Representative

University of St. Francis
08.2021 - 05.2023

Server

Paisano's Pizza
05.2017 - 05.2023

Bachelor of Arts - Special Education

University of St. Francis

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Madison Eckberg