Summary
Work History
Education
Skills
Timeline
Generic

Madison Eldred

Ocoee,FL

Summary

Being an experienced Customer Service Clerk brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Deli Clerk

Publix
05.2023 - 08.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Grocery Clerk

Publix
05.2023 - 08.2023
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.

Customer Service Clerk

Publix
02.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Kept front check out area clean and organized for efficient service.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted customers with obtaining carry-out services by delivering polished and professional support in every interaction.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations.
  • Input customer orders and payment information to coordinate quick delivery of Curbside Pickup's.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Ocoee High School
Orlando, FL
05.2023

Skills

  • Equipment Troubleshooting and Maintenance
  • Special Orders and Dietary Restrictions
  • Proper Waste Disposal
  • Adaptability and Flexibility
  • Stocking and Replenishing
  • Food Production Processes
  • Stocking of Food Cases

Timeline

Deli Clerk

Publix
05.2023 - 08.2023

Grocery Clerk

Publix
05.2023 - 08.2023

Customer Service Clerk

Publix
02.2023 - 08.2023

High School Diploma -

Ocoee High School

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Madison Eldred