Madison Peltier
Grand Forks
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-pressure environments while efficiently resolving customer complaints. Strong communication, organizational, and multitasking skills contribute to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Telecommunications Operator
Dynamics Marketing, Inc.
Belcourt
11.2023 - 06.2024
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Provided excellent customer service, demonstrating strong communication, and interpersonal skills.
- Successfully handled escalated calls with patience and understanding.
- Maintained a positive, professional attitude in all customer interactions.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
- Developed strong sales techniques to meet the company's goals and objectives.
Assistant Store Manager
Family Dollar
Rolla
05.2023 - 08.2023
- Assisted customers with product selection, pricing, payment options, and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Maintained an organized store environment for customer and employee health and safety.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.
- Cleaned and organized the sales floor in accordance with company merchandising standards.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
High School Diploma -
Turtle Mountain Community High School
Belcourt, ND05-2022
Skills
- Positive and professional
- Exceptional customer service
- Prospecting and telemarketing
- Interpersonal communication
- Problem-solving abilities
- Team collaboration
- Multitasking
- Inventory management
- Stocking and receiving
- Store opening and closing
- Adaptability and flexibility
References
References available upon request.
Timeline
Telecommunications Operator
Dynamics Marketing, Inc.
11.2023 - 06.2024
Assistant Store Manager
Family Dollar
05.2023 - 08.2023
High School Diploma -
Turtle Mountain Community High School